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91.4%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are seeing some recovery after our upstream provider has enabled alternate delivery routes. We are continuing to monitor.
investigating
We are investigating an issue affecting Radar SMS challenge verification for phone numbers in mainland China (+86). Affected users may not receive verification codes or may encounter an error when requesting one, preventing them from completing verification. We will provide an update as more information becomes available.
Between 20:39 and 20:41 UTC on October 1, 2026, the Audit Logs API returned elevated errors (HTTP 500 and 408 timeouts) for roughly one minute. Some requests to create audit log events, and a small number of export requests, failed in this window. Requests have succeeded normally since 20:41 UTC. Other WorkOS products were not affected.
The incident was triggered by an infrastructure change that increased the number of connections to the database. We have found the cause and are putting a fix in place to prevent it from happening again. If your integration does not retry failed requests, events sent between 20:39 and 20:41 UTC may not have been recorded. We will keep monitoring and post an update once the fix is complete.
We've fixed an issue affecting Admin Portal links for customers without custom domains and are monitoring.
investigating
We are investigating an issue loading Admin Portal links for customers without custom domains. We will share more information as soon as it's available.
We are seeing an elevated error rate for some customers for POST requests. This appears to be limited to a small subset of organizations using custom domains for hosted Authkit
We are investigating an issue with successful delivery of emails.
Legacy Incident Archive
31 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
OIDC Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We experienced errors in our OIDC connections. The issue is now resolved.
Emails being delivered with empty copy
majorSource not attested
Last archived state: resolved
View archived record details
identified
We've identified the issue and are applying a fix.
investigating
We are investigating reports of AuthKit emails rendering with no copy in some email clients.
investigating
We are investigating reports of some AuthKit emails, such as invitations, being delivered with empty copy.
Elevated Webhook Latency
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team is seeing webhook delivery recover and we are continuing to monitor the situation.
identified
Our team has identified the issue and is implementing mitigations.
investigating
We are seeing delays delivering webhooks. Our team is currently investigating.
Dashboard login errors
Source not attested
Last archived state: resolved
View archived record details
identified
We are investigating reports of 504 Gateway Timeout errors affecting logins to the WorkOS Dashboard. Users may be unable to sign in at dashboard.workos.com via SSO or Google sign-in. The WorkOS API and AuthKit are unaffected. We will share another update shortly.
Webhook delivery delayed
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Webhook delivery for Authkit is delayed but recovering. We are monitoring the situation.
identified
We are investigating a delay in sending Authkit webhooks.
We will share an update once we have more information.
Elevated Dashboard Errors
Source not attested
Last archived state: resolved
View archived record details
monitoring
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
investigating
We are investigating an issue with our Dashboard.
We will share an update as soon as possible.
April 2026
Email Delivery Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Email delivery is returning to normal. Our team is continuing to monitor.
identified
Our team has identified the issue and is actively working on mitigations to restore email delivery for the affected subset of users.
investigating
We’re seeing email delivery delays affecting some users. Our team is investigating.
SSO API Latency Degradation Caused by Transient Capacity Constraints
majorSource not attested
Last archived state: resolved
View archived record details
identified
Between 14:40 and 14:53 UTC, SSO endpoints experienced increased latency and intermittent timeouts. The issue was caused by a temporary reduction in available capacity due to an underlying infrastructure event, which led to a brief period of degraded performance
Increased 429 Errors on /directory_users endpoint
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We’ve deployed a fix and are seeing early signs of recovery, with 429 error rates beginning to decline. We’re continuing to monitor closely to ensure the endpoint fully stabilizes and will provide further updates as needed.
investigating
We’re currently investigating an elevated rate of HTTP 429 (Too Many Requests) responses impacting the /directory_users endpoint. Mitigations are in progress, and we’ll provide an update shortly.
March 2026
Elevated Dashboard Errors
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The custom branding code editor and JWT template editor functionality has been restored.
investigating
We are investigating an issue with our Dashboard. The custom branding editor's custom CSS code editor and the JWT editor are currently not available.
We will share an update as soon as possible.
