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91.4%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are seeing some recovery after our upstream provider has enabled alternate delivery routes. We are continuing to monitor.
investigating
We are investigating an issue affecting Radar SMS challenge verification for phone numbers in mainland China (+86). Affected users may not receive verification codes or may encounter an error when requesting one, preventing them from completing verification. We will provide an update as more information becomes available.
Between 20:39 and 20:41 UTC on October 1, 2026, the Audit Logs API returned elevated errors (HTTP 500 and 408 timeouts) for roughly one minute. Some requests to create audit log events, and a small number of export requests, failed in this window. Requests have succeeded normally since 20:41 UTC. Other WorkOS products were not affected.
The incident was triggered by an infrastructure change that increased the number of connections to the database. We have found the cause and are putting a fix in place to prevent it from happening again. If your integration does not retry failed requests, events sent between 20:39 and 20:41 UTC may not have been recorded. We will keep monitoring and post an update once the fix is complete.
We've fixed an issue affecting Admin Portal links for customers without custom domains and are monitoring.
investigating
We are investigating an issue loading Admin Portal links for customers without custom domains. We will share more information as soon as it's available.
We are seeing an elevated error rate for some customers for POST requests. This appears to be limited to a small subset of organizations using custom domains for hosted Authkit
We are investigating an issue with successful delivery of emails.
Legacy Incident Archive
31 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Dashboard sign-in errors
majorSource not attested
Last archived state: resolved
View archived record details
Dashboard
monitoring
We have confirmed our fix resolved the elevated errors affecting sign-in to the WorkOS Dashboard and are continuing to monitor.
identified
We have applied a fix and are monitoring the system to verify that Dashboard sign-in is recovering.
investigating
We are investigating errors affecting sign-in to the WorkOS Dashboard. Users may be unable to authenticate while attempting to access the Dashboard. We will share an update as soon as possible
Delayed Email Deliverability
Source not attested
Last archived state: resolved
View archived record details
monitoring
We've mitigated the impact and email delivery is returning to normal.
investigating
We're investigating delays in email deliverability.
Intermittent Dashboard sign-in errors
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating intermittent sign-in failures on the WorkOS Dashboard. We will share an update as soon as possible.
Elevated Webhook Errors
Source not attested
Last archived state: resolved
View archived record details
investigating
We are investigating an issue with our webhooks.
We apologize for the inconvenience and will share an update once we have more information.
July 2026
Delayed Email Deliverability
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have remediated the issue. Email delivery rates have recovered and reported email delivery status in Dashboard are being updated properly. We are continuing to monitor.
identified
We've identified the issue and have implemented a mitigation. We are seeing normal email deliverability now but Dashboard email delivery statuses are currently not being updated.
investigating
We're investigating delays in email deliverability.
Webhook Delivery Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
This has been resolved.
monitoring
We have confirmed that webhook delivery times are back to normal levels. We are continuing to monitor.
identified
We have rolled out a fix and are seeing improvements to webhook delivery times. We will provide another update soon.
identified
We have identified the cause of the delays in webhook delivery and are rolling out a fix to reduce processing latency.
investigating
We're investigating delays in webhook delivery. We will share an update as soon as possible.
Continued email delivery errors
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have remediated the issue. Email delivery rates have recovered and reported email delivery status in Dashboard are being updated properly. We are continuing to monitor.
investigating
We are continuing to investigate email delivery errors in addition to Dashboard email delivery statuses not being updated.
investigating
We are investigating reports that email delivery statuses in Dashboard are not being updated.
Elevated errors during email delivery
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have applied a refined mitigation and are continuing to monitor delivery rates.
investigating
Our mitigation did not fully resolve the issue. We are continuing to investigate.
monitoring
We have implemented a mitigation and are continuing to monitor.
investigating
We are investigating elevated errors during delivery of emails.
Email Delivery Delays
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We've remediated the issue and are seeing email delivery recover.
identified
We've identified the issue and are implementing remediations.
investigating
We're investigating possible email delivery delays.
AuthKit SSO failures
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are investigating SSO failures for AuthKit customers.
