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91.4%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are seeing some recovery after our upstream provider has enabled alternate delivery routes. We are continuing to monitor.
investigating
We are investigating an issue affecting Radar SMS challenge verification for phone numbers in mainland China (+86). Affected users may not receive verification codes or may encounter an error when requesting one, preventing them from completing verification. We will provide an update as more information becomes available.
Between 20:39 and 20:41 UTC on October 1, 2026, the Audit Logs API returned elevated errors (HTTP 500 and 408 timeouts) for roughly one minute. Some requests to create audit log events, and a small number of export requests, failed in this window. Requests have succeeded normally since 20:41 UTC. Other WorkOS products were not affected.
The incident was triggered by an infrastructure change that increased the number of connections to the database. We have found the cause and are putting a fix in place to prevent it from happening again. If your integration does not retry failed requests, events sent between 20:39 and 20:41 UTC may not have been recorded. We will keep monitoring and post an update once the fix is complete.
We've fixed an issue affecting Admin Portal links for customers without custom domains and are monitoring.
investigating
We are investigating an issue loading Admin Portal links for customers without custom domains. We will share more information as soon as it's available.
We are seeing an elevated error rate for some customers for POST requests. This appears to be limited to a small subset of organizations using custom domains for hosted Authkit
We are investigating an issue with successful delivery of emails.
Legacy Incident Archive
31 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Elevated Webhook Latency
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We're seeing a return to normal webhook latency and are continuing to monitor.
identified
We've identified the source of the latency and have implemented a fix.
investigating
We're investigating webhook delivery delays.
We apologize for the inconvenience and will share an update once we have more information.
Email delivery delays
majorSource not attested
Last archived state: resolved
View archived record details
identified
We've identified the issue causing email delays. We are working to mitigate the issue.
investigating
We're seeing delays in email delivery. Our team is investigating. We will share an update as soon as possible.
Elevated Platform Errors
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have deployed the fix and we are now monitoring our systems to ensure the issue is resolved.
identified
We've identified the cause of the elevated platform errors. We've implemented a fix and are seeing error rates decrease.
investigating
We continue to investigate elevated error rates across our platform.
investigating
We continue to investigate elevated error rates across our platform.
We will share an update as soon as possible.
investigating
We are seeing elevated error rates across our platform.
Our team is investigating. We will share an update as soon as possible.
Elevated error rates for standalone MFA requests
Source not attested
Last archived state: resolved
View archived record details
monitoring
Beginning at at 16:00 UTC, users of our standalone MFA API experienced intermittent elevated error rates for approximately 2 hours. MFA through AuthKit was not affected. This issue has been resolved, and we are continuing to monitor.
June 2026
Degraded performance for Directory Provisioning for Authkit
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Synchronization has continued to catch up. We are continuing to monitor the few out of sync changes that are remaining.
monitoring
Provisioning has caught up for user creation, and new directory activity is syncing normally. We are still working through and monitoring the remaining synchronization catch-up, which is not yet fully complete. Another update to follow.
identified
We have corrected the affected directories, and they are back to a provisioning status.
identified
The underlying issue that has lead to a delay in provisioning has been identified, and a fix is being prepared
investigating
We are seeing a delay in Directory Provisioning for Authkit, for any directories created before June 22, 21:36:17 UTC. Any directories created after this time are working as expected.
Elevated API Errors
Source not attested
Last archived state: resolved
View archived record details
monitoring
We detected elevated errors from our Chicago (ORD) edge node. Errors have since recovered and we're continuing to monitor.
investigating
We are investigating elevated error rates across our API.
We apologize for the inconvenience and will share an update once we have more information.
Email delivery delays
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Email delivery has recovered. We're continuing to monitor.
identified
Our email provider is continuing to work through the backlog and has scaled up to speed up the process.
identified
Email delivery for customers without custom domains is delayed due to an issue with our upstream service provider.
May 2026
Elevated Events API Errors
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the cause of the elevated errors affecting the GET /events API and are working on a resolution. We’ll share another update soon.
Elevated Dashboard Errors
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed for the issue affecting static asset loading on the WorkOS Dashboard, Admin Portal, Docs, and hosted result pages. We are continuing to monitor for full recovery.
investigating
We're aware of a styling issue currently affecting the WorkOS Dashboard. CSS assets are failing to load, leaving the Dashboard in an unstyled and difficult-to-use state. Underlying APIs, authentication, and data are not impacted - this is limited to the Dashboard UI. We're investigating and will update shortly.
investigating
We are investigating an issue with our Dashboard.
We will share an update as soon as possible.
Webhook delivery delays
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are experiencing delays delivering a subset of webhooks. We have identified the issue and working on a remediation.
