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89.8%of 59 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
90%
30
3
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have identified the underlying cause of the issue and are actively working on remediation.
investigating
We are investigating an issue impacting AI by Workato. Customers may encounter errors or recipe failures when using the "Analyse image" action. We will share additional information as soon as it is available.
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
investigating
We are investigating an issue impacting our platform. Customers may encounter errors or experience delays when using Workato. We will share additional information as soon as it is available.
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
identified
We have identified the underlying cause of the issue and are actively working on remediation.
investigating
We are continuing to investigate this issue.
investigating
We are investigating an issue impacting SQL Transformations. Customers may encounter "Data source 'Output file': Communication Error: error sending request for url:" or experience delays when running SQL Transformations. We will share additional information as soon as it is available.
September 2026
Errors in Databricks connector for Azure-hosted accounts
We have deployed a fix and are seeing improvement. We are continuing to monitor the platform to confirm deployments are completing normally. We will share additional information as soon as it is available.
identified
We are continuing to investigate a fix for this issue and will share additional information as soon as it is available.
identified
We have identified the underlying cause of the issue and are actively working on remediation. We will share further updates soon.
investigating
We are investigating an issue impacting Deployments and Recipe Lifecycle Management (RLCM). Customers may encounter errors preventing them from completing a deployment. We will share additional information as soon as it is available.
We are continuing to monitor Salesforce's recovery and our platform's error rates. We will share additional information as soon as it is available.
identified
We have identified an issue affecting Workato's Salesforce connector. Customers may observe errors (such as "503 Service Unavailable") in Salesforce actions, recipe job failures, and delays in Salesforce-triggered jobs. This is caused by an ongoing Salesforce service disruption affecting multiple instances across all regions. We are actively monitoring Salesforce's recovery and our platform's error rates. We will share additional information as soon as it is available.
Recipes using the QuickBooks Online connector continue to encounter errors. This continues to track the external service provider's ongoing API degradation, and the provider has reported that a fix is in deployment on their side.
We will keep this incident open and continue monitoring until connector error rates return to normal levels.
monitoring
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
identified
We have identified the underlying cause of the issue and are actively working on remediation. Workato's QuickBooks Online connector is experiencing issues owing to the external service provider's API degradation.
investigating
We are currently investigating issues related to Workato's QuickBooks Online connector. Customers may observe errors in QuickBooks Online actions, while triggers may experience delays in job creation. We will share additional information as soon as it is available.
Legacy Incident Archive
26 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Projects converting to Workflow App projects on update
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We have identified an issue where updating a project (such as renaming) also converted it into a Workflow App project. Affected customers may also see a "Workflow App project was created" entry in their Activity Logs. A fix has been deployed to prevent this from occurring. We are now working on reverting the affected projects to their original state. No data loss or disruption to existing recipes or jobs has occurred
Database Connectors Connector Errors
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
investigating
We have identified an issue affecting our database connectors. Customers may observe database connector actions/triggers failing with the error message "502 Bad Gateway". We are actively working on remediation steps. We will share additional information as soon as it is available.
March 2026
Message template by Workato actions generate Internal Errrors
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
identified
We are working on the issue impacting "Message template by Workato" connector. Customers may encounter Internal Errors when using actions. We will share additional information as soon as it is available. We have identified the underlying cause of the issue and are actively working on remediation.
VUA app connections failing for MCP and Genies
minorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified the underlying cause of an issue impacting Verified User Access (VUA) app connections and are actively working on remediation. Customers may encounter a "Failed to establish connection" error when attempting to connect apps (such as Google Drive, Gmail, Salesforce, or other OAuth-based connectors) through MCP servers or Genies using Verified User Access. We will share additional information as soon as it is available.
Workato Agent Studio Knowledge Base issue
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are investigating an issue impacting the Workato Agent Studio Knowledge Bases. Customers may encounter "405 Method Not Allowed" errors when accessing document content. We have identified the underlying cause and are actively working on remediation. We will share additional updates as soon as they are available.
FileStorage Page Navigation Issue
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has been deployed. We are monitoring to confirm the issue is fully resolved.
identified
A fix has been prepared and our team is working to release it as soon as possible. We will provide an update once the fix is deployed.
identified
We are continuing to work on a fix for this issue. We will share additional information as soon as it is available.
identified
We have identified an issue affecting the FileStorage tool in the Workspace UI. Customers navigating to FileStorage via the sidebar may encounter an "Oops! That page doesn't exist" error. The root cause has been identified and a fix is in progress. As a workaround, customers can access FileStorage directly at https://app.workato.com/files/management. We will share additional information as soon as it is available.
