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Workato Outage History

Uptime record, past incidents, and downtime history for Workato.

Checking current status...
86.8% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

Feb 25May 25

Monthly Uptime

Month Uptime Days Tracked Days with Issues
May 2026 88% 25 3
April 2026 86.7% 30 4
March 2026 83.9% 31 5
February 2026 100% 5 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

Feb 24 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

May 2026
Audit Log Streaming Service Degradation
minor

Started: May 21, 9:04 AM

monitoring
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
May 21, 11:56 AM
identified
We have identified the underlying cause and are actively working on remediation. We will share additional information as soon as it is available.
May 21, 10:51 AM
investigating
We are investigating an issue impacting the Audit Log Streaming Service. Some customers may observe delays in audit log replication, with log entries taking longer than expected to be delivered. We will share additional information as soon as it is available.
May 21, 9:04 AM
Degraded performance for Deployments, RLCM, and the Developer API MCP
minor

Started: May 18, 4:03 PM

monitoring
We have deployed a fix for the issue and are monitoring the platform as it recovers.
May 18, 5:55 PM
identified
We are continuing to work on a fix for the issue and will provide additional updates as soon as they are available.
May 18, 5:45 PM
identified
We are currently investigating an issue affecting Deployments, Recipe Lifecycle Management (RLCM), and the Developer API MCP. Customers may observe a "No such file or directory" error when attempting to deploy recipes or RLCM manifests, or use tools from the Developer API MCP. We will share additional information as soon as it is available.
May 18, 4:03 PM
Genie Conversation Service Degradation
minor

Started: May 8, 1:51 PM

identified
We have identified an issue affecting the Genie Conversation service. Some customers may observe conversation pages not reflecting new chat events and Genie test mode not functioning as expected. We are actively working on remediation steps. We will share additional information as soon as it is available.
May 8, 1:51 PM
Platform Service Disruption
minor

Started: May 8, 7:14 AM

monitoring
We are continuing to monitor for any further issues.
May 8, 10:23 AM
monitoring
We are continuing to monitor for any further issues.
May 8, 7:52 AM
monitoring
Starting May 8, 2026 at 1:59 AM UTC, customers may have encountered 500 errors when calling API Platform endpoints, recipe job failures, and Workbot for Slack/Teams being unresponsive. This is related to an ongoing incident with our underlying cloud infrastructure provider, AWS. We are actively monitoring the situation and will provide further updates shortly.
May 8, 7:14 AM
Workato Go Service Disruption
critical

Started: May 8, 1:17 AM

identified
We are continuing to investigate the issue affecting Workato Go, which is related to an ongoing incident with AWS. The following capabilities are currently impacted: - Access to Workato Go is unavailable - Knowledge base creation is impacted as ingestion services are currently down - Knowledge base retrieval is unavailable; data from configured knowledge bases cannot be retrieved until this issue is resolved We are actively monitoring the situation and will provide further updates. Refere...
May 8, 2:55 AM
investigating
We are continuing to investigate this issue.
May 8, 1:20 AM
investigating
We are currently investigating an issue affecting access to Workato Go. Some users may experience difficulties loading the application. Our team is actively working to restore full access and will provide updates as the situation develops.
May 8, 1:17 AM
April 2026
Unable to View Conversations Page
minor

Started: Apr 30, 4:19 PM

identified
We have identified an issue where users are unable to view the Conversations page and may encounter a server error. We have identified the underlying cause and are actively working on remediation. We will share additional information as soon as it is available.
Apr 30, 4:19 PM
Salesforce Upload Action Failure
minor

Started: Apr 28, 2:07 PM

monitoring
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
Apr 28, 6:41 PM
identified
Remediation steps for the Salesforce connector issue are currently in progress. We will provide an update as soon as it is available.
Apr 28, 5:43 PM
identified
We have identified an issue with the Salesforce connector. Customers may encounter Internal Errors when using the upload action. We are actively working on remediation and will share additional information as soon as it is available.
Apr 28, 2:07 PM
Projects converting to Workflow App projects on update
minor

Started: Apr 20, 9:50 AM

monitoring
We have identified an issue where updating a project (such as renaming) also converted it into a Workflow App project. Affected customers may also see a "Workflow App project was created" entry in their Activity Logs. A fix has been deployed to prevent this from occurring. We are now working on reverting the affected projects to their original state. No data loss or disruption to existing recipes or jobs has occurred
Apr 20, 9:50 AM
Database Connectors Connector Errors
major

Started: Apr 17, 2:38 PM

monitoring
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
Apr 17, 3:32 PM
investigating
We have identified an issue affecting our database connectors. Customers may observe database connector actions/triggers failing with the error message "502 Bad Gateway". We are actively working on remediation steps. We will share additional information as soon as it is available.
Apr 17, 2:38 PM
March 2026
Message template by Workato actions generate Internal Errrors
major

Started: Mar 30, 4:39 PM

monitoring
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor the platform as it recovers.
Mar 30, 7:21 PM
identified
We are working on the issue impacting "Message template by Workato" connector. Customers may encounter Internal Errors when using actions. We will share additional information as soon as it is available. We have identified the underlying cause of the issue and are actively working on remediation.
Mar 30, 4:39 PM
VUA app connections failing for MCP and Genies
minor

Started: Mar 26, 11:32 PM

identified
We have identified the underlying cause of an issue impacting Verified User Access (VUA) app connections and are actively working on remediation. Customers may encounter a "Failed to establish connection" error when attempting to connect apps (such as Google Drive, Gmail, Salesforce, or other OAuth-based connectors) through MCP servers or Genies using Verified User Access. We will share additional information as soon as it is available.
Mar 26, 11:32 PM
Workato Agent Studio Knowledge Base issue
major

Started: Mar 19, 10:53 AM

identified
We are continuing to work on a fix for this issue.
Mar 19, 1:41 PM
identified
We are continuing to work on a fix for this issue.
Mar 19, 10:53 AM
identified
We are investigating an issue impacting the Workato Agent Studio Knowledge Bases. Customers may encounter "405 Method Not Allowed" errors when accessing document content. We have identified the underlying cause and are actively working on remediation. We will share additional updates as soon as they are available.
Mar 19, 10:53 AM
FileStorage Page Navigation Issue
minor

Started: Mar 12, 8:11 AM

monitoring
The fix has been deployed. We are monitoring to confirm the issue is fully resolved.
Mar 12, 1:02 PM
identified
A fix has been prepared and our team is working to release it as soon as possible. We will provide an update once the fix is deployed.
Mar 12, 12:05 PM
identified
We are continuing to work on a fix for this issue. We will share additional information as soon as it is available.
Mar 12, 9:37 AM
identified
We have identified an issue affecting the FileStorage tool in the Workspace UI. Customers navigating to FileStorage via the sidebar may encounter an "Oops! That page doesn't exist" error. The root cause has been identified and a fix is in progress. As a workaround, customers can access FileStorage directly at https://app.workato.com/files/management. We will share additional information as soon as it is available.
Mar 12, 8:11 AM
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