Looking for an update now? Check the current status, or follow Weave for future changes.
78.3%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
80.6%
31
6
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Update: Appointment Time Display Issue
We know some offices are seeing appointment times or schedules that are off, often by an hour. We're sorry for the disruption. Here is where things stand and what we're doing about it.
Weave app
Our engineers are fixing a time-display issue in the Weave desktop app. No action is needed from you.
Offices using software installed on a local office computer or server (such as Dentrix, Open Dental, and Dolphin)
In many cases, the clock or time zone on the office's own computer or server is slightly off. That causes the wrong times to reach Weave.
What you can do: Check that your office server's date, time, and time zone are correct. If you're not sure how, contact Weave Support and we'll walk you through it.
If we find a mismatch, we'll work with you and our engineers to refresh your data so the correct times show.
Offices using cloud-based software (such as Revolution and Curve)
We've built and tested a fix with offices using both Revolution and Curve.
We're rolling it out in stages. First, we'll apply it to one office to confirm it works. Then we'll roll it out to all affected offices.
No action is needed from you. We'll update you as the fix reaches your office.
Questions? Contact Weave Support and mention the time display issue so we can help faster.
investigating
Some customers in may see incorrect times in Weave, including on phones, call routing, and the desktop app, following recent time zone changes. Phone display times have been corrected. We're working on a fix for the remaining issues and will post an update as soon as we have more information.
We have identified the cause of this issue and traced it to one of our third-party providers. We are working closely with them on a fix and will post another update as soon as we have more information. Thank you for your patience.
A fix has been implemented and we are now monitoring.
investigating
We are investigating an issue affecting some outbound text messages sent to third-party served numbers. A small percentage of outbound SMS traffic is failing, and affected messages may display a “carrier refused” error.
We are monitoring the incident and will provide an update as more information becomes available.
We are currently investigating why your auto-message filters are taking a long time to load.
Note: This is slowing down the auto-message configuration page, but it doesn't affect message fulfillment.
Degradation in Asynchronous Messaging – Automated Messages Delayed or Not Sending
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We’re investigating reports of issues with auto messaging. Our team is currently investigating. We’ll share an update as we learn more.
Legacy Incident Archive
38 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Reports of Destination Error in Messaging
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Third Party Error Affecting Voice AI
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Call Queues Not Ringing For All Calls
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Investigating Issues with Insurance Verification
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are now monitoring.
investigating
We are currently experiencing a service interruption affecting our Insurance Verification (WIV) feature. This issue is due to a downtime incident with our partner, DentalXChange.
As a result, manual insurance verifications are currently impacted. Our team is closely monitoring the situation as our partner works on a resolution. We do not have an ETA at this time but will provide updates as they become available.
Mobile app schedules
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a resolution is being made.
investigating
We are currently investigating an issue causing schedules to not display for IOS devices on the mobile app.
Unable to Answer Inbound Calls From Call Queues
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring.
investigating
We are currently investigating this issue.
April 2026
Payments network error
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified. We are working towards a resolution
investigating
We are currently investigating the reason for Mastercard's failure to process. Please note, this is an error related to the card processing network, not anything within your office network.
Unable to Create Text to Pay Requests in the Legacy Weave App
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Inbound Calls to Weave Support
Source not attested
Last archived state: resolved
View archived record details
investigating
Inbound calls to Weave Support may experience extended wait times due to technical difficulties with our third-party routing provider. We are working diligently to resolve the issue and appreciate your continued patience.
Booking issue with Truelark
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. We are monitoring the fix.
identified
The issue has been identified. We are working on a fix to resolve this issue.
investigating
We are currently investigating why Truelark is unable to book your appointments.
