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84.2%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are now monitoring.
identified
Polycom has confirmed the issue is on their end and is working to resolve it. We’ve deployed a mitigation, and affected phones are beginning to recover. We’ll continue monitoring and share another update as recovery progresses.
identified
Polycom has confirmed that the issue is on their end and working to resolve it. We’re monitoring their progress and will share another update as soon as we have one.
investigating
We are currently investigating an issue of Polycom phones receiving error messages.
A fix has been implemented, and we are monitoring the results.
investigating
We are currently investigating this issue.
Legacy Incident Archive
38 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Reports of Destination Error in Messaging
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Third Party Error Affecting Voice AI
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Call Queues Not Ringing For All Calls
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Investigating Issues with Insurance Verification
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are now monitoring.
investigating
We are currently experiencing a service interruption affecting our Insurance Verification (WIV) feature. This issue is due to a downtime incident with our partner, DentalXChange.
As a result, manual insurance verifications are currently impacted. Our team is closely monitoring the situation as our partner works on a resolution. We do not have an ETA at this time but will provide updates as they become available.
Mobile app schedules
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a resolution is being made.
investigating
We are currently investigating an issue causing schedules to not display for IOS devices on the mobile app.
Unable to Answer Inbound Calls From Call Queues
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring.
investigating
We are currently investigating this issue.
April 2026
Payments network error
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified. We are working towards a resolution
investigating
We are currently investigating the reason for Mastercard's failure to process. Please note, this is an error related to the card processing network, not anything within your office network.
Unable to Create Text to Pay Requests in the Legacy Weave App
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Inbound Calls to Weave Support
Source not attested
Last archived state: resolved
View archived record details
investigating
Inbound calls to Weave Support may experience extended wait times due to technical difficulties with our third-party routing provider. We are working diligently to resolve the issue and appreciate your continued patience.
Booking issue with Truelark
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. We are monitoring the fix.
identified
The issue has been identified. We are working on a fix to resolve this issue.
investigating
We are currently investigating why Truelark is unable to book your appointments.
