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84.2%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are now monitoring.
identified
Polycom has confirmed the issue is on their end and is working to resolve it. We’ve deployed a mitigation, and affected phones are beginning to recover. We’ll continue monitoring and share another update as recovery progresses.
identified
Polycom has confirmed that the issue is on their end and working to resolve it. We’re monitoring their progress and will share another update as soon as we have one.
investigating
We are currently investigating an issue of Polycom phones receiving error messages.
A fix has been implemented, and we are monitoring the results.
investigating
We are currently investigating this issue.
Legacy Incident Archive
38 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Inbound Calls not Ringing/Connecting on the Customers End
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the results.
identified
The issue has been identified, and a fix is being implemented.
investigating
We are currently investigating this issue.
Tags Missing from NWX
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results
Online Booking not working
Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified, and a fix has been implemented
investigating
We are currently investigating this issue
June 2026
Slowness & Failure to Load: Call History Page
Source not attested
Last archived state: resolved
View archived record details
investigating
Our engineering team are investigating the call history page for slowness and failure to load. Thank you for you patience.
Weave App Freezing when Navigating to Auto Messages
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating the issue of the Weave App freezing when navigating to Auto Messages
Weave May Be Unavailable
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are now monitoring.
investigating
We are investigating a login issue with Weave. Thank you for your patience. More details to come.
TrueLark - Delay in display of text messages sent by Staff
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the results.
ECW Integration Interruption
Source not attested
Last archived state: resolved
View archived record details
investigating
The ECW integration has been deactivated, affecting approximately 360 offices. One daily sync has been missed so far, meaning patient and appointment data may not reflect the latest updates from your ECW system. We are working directly with eClinicalWorks to restore the integration and will provide updates as they become available.
Location access tab not loading.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented
investigating
We are currently investigating why your location tab is not loading.
May 2026
Auto-Reminder Delivery Delay
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue where some automated reminder messages may be delayed in delivering. Additionally, SMS messages that fail to send may not immediately reflect the correct status. Our team is actively working to resolve this. We will provide updates as more information becomes available.
