Looking for an update now? Check the current status, or follow Weave for future changes.
78.3%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
80.6%
31
6
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Update: Appointment Time Display Issue
We know some offices are seeing appointment times or schedules that are off, often by an hour. We're sorry for the disruption. Here is where things stand and what we're doing about it.
Weave app
Our engineers are fixing a time-display issue in the Weave desktop app. No action is needed from you.
Offices using software installed on a local office computer or server (such as Dentrix, Open Dental, and Dolphin)
In many cases, the clock or time zone on the office's own computer or server is slightly off. That causes the wrong times to reach Weave.
What you can do: Check that your office server's date, time, and time zone are correct. If you're not sure how, contact Weave Support and we'll walk you through it.
If we find a mismatch, we'll work with you and our engineers to refresh your data so the correct times show.
Offices using cloud-based software (such as Revolution and Curve)
We've built and tested a fix with offices using both Revolution and Curve.
We're rolling it out in stages. First, we'll apply it to one office to confirm it works. Then we'll roll it out to all affected offices.
No action is needed from you. We'll update you as the fix reaches your office.
Questions? Contact Weave Support and mention the time display issue so we can help faster.
investigating
Some customers in may see incorrect times in Weave, including on phones, call routing, and the desktop app, following recent time zone changes. Phone display times have been corrected. We're working on a fix for the remaining issues and will post an update as soon as we have more information.
We have identified the cause of this issue and traced it to one of our third-party providers. We are working closely with them on a fix and will post another update as soon as we have more information. Thank you for your patience.
A fix has been implemented and we are now monitoring.
investigating
We are investigating an issue affecting some outbound text messages sent to third-party served numbers. A small percentage of outbound SMS traffic is failing, and affected messages may display a “carrier refused” error.
We are monitoring the incident and will provide an update as more information becomes available.
We are currently investigating why your auto-message filters are taking a long time to load.
Note: This is slowing down the auto-message configuration page, but it doesn't affect message fulfillment.
Degradation in Asynchronous Messaging – Automated Messages Delayed or Not Sending
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We’re investigating reports of issues with auto messaging. Our team is currently investigating. We’ll share an update as we learn more.
Legacy Incident Archive
38 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Inbound Calls not Ringing/Connecting on the Customers End
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the results.
identified
The issue has been identified, and a fix is being implemented.
investigating
We are currently investigating this issue.
Tags Missing from NWX
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results
Online Booking not working
Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified, and a fix has been implemented
investigating
We are currently investigating this issue
June 2026
Slowness & Failure to Load: Call History Page
Source not attested
Last archived state: resolved
View archived record details
investigating
Our engineering team are investigating the call history page for slowness and failure to load. Thank you for you patience.
Weave App Freezing when Navigating to Auto Messages
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating the issue of the Weave App freezing when navigating to Auto Messages
Weave May Be Unavailable
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are now monitoring.
investigating
We are investigating a login issue with Weave. Thank you for your patience. More details to come.
TrueLark - Delay in display of text messages sent by Staff
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the results.
ECW Integration Interruption
Source not attested
Last archived state: resolved
View archived record details
investigating
The ECW integration has been deactivated, affecting approximately 360 offices. One daily sync has been missed so far, meaning patient and appointment data may not reflect the latest updates from your ECW system. We are working directly with eClinicalWorks to restore the integration and will provide updates as they become available.
Location access tab not loading.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented
investigating
We are currently investigating why your location tab is not loading.
May 2026
Auto-Reminder Delivery Delay
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue where some automated reminder messages may be delayed in delivering. Additionally, SMS messages that fail to send may not immediately reflect the correct status. Our team is actively working to resolve this. We will provide updates as more information becomes available.
