Weave Outage History
Uptime record, past incidents, and downtime history for Weave.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| June 2026 | 59.3% | 27 | 11 |
| May 2026 | 77.4% | 31 | 7 |
| April 2026 | 66.7% | 30 | 10 |
| March 2026 | 33.3% | 3 | 2 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Mar 29
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
June 2026
Slowness & Failure to Load: Call History Page
Started: Jun 23, 6:48 PM
investigating
Our engineering team are investigating the call history page for slowness and failure to load. Thank you for you patience.
Jun 23, 6:48 PM
Weave App Freezing when Navigating to Auto Messages
Started: Jun 18, 4:25 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 18, 5:25 PM
investigating
We are currently investigating the issue of the Weave App freezing when navigating to Auto Messages
Jun 18, 4:25 PM
Weave May Be Unavailable
Started: Jun 12, 10:59 PM
monitoring
A fix has been implemented and we are now monitoring.
Jun 12, 11:05 PM
investigating
We are investigating a login issue with Weave. Thank you for your patience. More details to come.
Jun 12, 10:59 PM
TrueLark - Delay in display of text messages sent by Staff
Started: Jun 11, 6:59 PM
monitoring
A fix has been implemented, and we are monitoring the results.
Jun 11, 6:59 PM
ECW Integration Interruption
Started: Jun 11, 6:02 PM
investigating
The ECW integration has been deactivated, affecting approximately 360 offices. One daily sync has been missed so far, meaning patient and appointment data may not reflect the latest updates from your ECW system. We are working directly with eClinicalWorks to restore the integration and will provide updates as they become available.
Jun 11, 6:02 PM
Location access tab not loading.
Started: Jun 8, 5:58 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 8, 6:46 PM
identified
The issue has been identified and a fix is being implemented
Jun 8, 6:44 PM
investigating
We are currently investigating why your location tab is not loading.
Jun 8, 5:58 PM
May 2026
Auto-Reminder Delivery Delay
Started: May 26, 3:55 PM
investigating
We are currently investigating an issue where some automated reminder messages may be delayed in delivering. Additionally, SMS messages that fail to send may not immediately reflect the correct status. Our team is actively working to resolve this. We will provide updates as more information becomes available.
May 26, 3:55 PM
Reports of Destination Error in Messaging
Started: May 21, 10:05 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 21, 11:15 PM
identified
The issue has been identified and a fix is being implemented.
May 21, 10:06 PM
investigating
We are currently investigating this issue.
May 21, 10:05 PM
Third Party Error Affecting Voice AI
Started: May 19, 5:23 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 19, 5:49 PM
investigating
We are currently investigating this issue.
May 19, 5:23 PM
Call Queues Not Ringing For All Calls
Started: May 18, 3:33 PM
monitoring
A fix has been implemented and we are monitoring the results.
May 18, 3:50 PM
identified
The issue has been identified and a fix is being implemented.
May 18, 3:46 PM
investigating
We are currently investigating this issue.
May 18, 3:33 PM
Investigating Issues with Insurance Verification
Started: May 14, 8:15 PM
monitoring
A fix has been implemented and we are now monitoring.
May 14, 8:41 PM
investigating
We are currently experiencing a service interruption affecting our Insurance Verification (WIV) feature. This issue is due to a downtime incident with our partner, DentalXChange.
As a result, manual insurance verifications are currently impacted. Our team is closely monitoring the situation as our partner works on a resolution. We do not have an ETA at this time but will provide updates as they become available.
May 14, 8:15 PM
Mobile app schedules
Started: May 14, 4:53 PM
identified
The issue has been identified and a resolution is being made.
May 14, 5:24 PM
investigating
We are currently investigating an issue causing schedules to not display for IOS devices on the mobile app.
May 14, 4:53 PM
Unable to Answer Inbound Calls From Call Queues
Started: May 5, 9:20 PM
monitoring
A fix has been implemented and we are monitoring.
May 5, 9:37 PM
investigating
We are currently investigating this issue.
May 5, 9:20 PM
April 2026
Payments network error
Started: Apr 30, 4:18 PM
identified
The issue has been identified. We are working towards a resolution
Apr 30, 4:50 PM
investigating
We are currently investigating the reason for Mastercard's failure to process. Please note, this is an error related to the card processing network, not anything within your office network.
Apr 30, 4:18 PM
Unable to Create Text to Pay Requests in the Legacy Weave App
Started: Apr 28, 3:12 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 28, 4:12 PM
identified
The issue has been identified and a fix is being implemented.
Apr 28, 3:38 PM
investigating
We are currently investigating this issue.
Apr 28, 3:12 PM
Inbound Calls to Weave Support
Started: Apr 23, 2:28 PM
investigating
Inbound calls to Weave Support may experience extended wait times due to technical difficulties with our third-party routing provider. We are working diligently to resolve the issue and appreciate your continued patience.
Apr 23, 2:28 PM
Booking issue with Truelark
Started: Apr 16, 5:16 PM
monitoring
A fix has been implemented. We are monitoring the fix.
Apr 16, 6:29 PM
identified
The issue has been identified. We are working on a fix to resolve this issue.
Apr 16, 5:34 PM
investigating
We are currently investigating why Truelark is unable to book your appointments.
Apr 16, 5:16 PM
Truelark Message Processing
Started: Apr 16, 1:25 PM
investigating
We are currently investigating an issue with Truelark Message processing. During this time, you may notice that messages from customers to offices will not be processed.
Apr 16, 1:25 PM
Denticon Integrations
Started: Apr 9, 12:38 PM
monitoring
A fix has been implemented, and we are monitoring the results.
Apr 9, 2:32 PM
investigating
Customers using Denticon may experience issues with write-backs and syncing. We are actively working with our third-party partner to investigate and resolve the issue.
Apr 9, 12:38 PM
Nexhealth Api Failing for Truelark Customers
Started: Apr 7, 10:00 PM
investigating
We are continuing to investigate this issue.
Apr 7, 10:03 PM
investigating
Our Engineering team are currently working with Nexhealth to determine cause and mitigate impact.
Apr 7, 10:00 PM
investigating
We are currently investigating why the Nexhealth API calls are failing.
Apr 7, 10:00 PM
Weave Legacy App Crashes When Opening Payments
Started: Apr 3, 9:16 PM
identified
The issue has been identified and a fix is being implemented.
Apr 3, 9:48 PM
investigating
We are currently investigating this issue.
Apr 3, 9:16 PM
Dentrix Ascend Patient Data Not Syncing
Started: Apr 1, 2:04 PM
monitoring
A fix has been implemented and we are currently monitoring. Thank you for your patience.
Apr 1, 6:51 PM
investigating
We are investigating an issue causing patient data to not sync.
Apr 1, 2:04 PM
March 2026
Dentrix Ascend Patient and Appointment Data Syncing Across Locations
Started: Mar 31, 8:33 PM
identified
The issue has been identified and a fix is being implemented.
Apr 1, 12:13 AM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 1, 12:13 AM
identified
The issue has been identified and a fix is being implemented.
Mar 31, 9:10 PM
investigating
We are currently investigating an issue causing patient and appointment data from multiple locations to sync together regardless of location. This issue only affects multiple locations using the same Dentrix Ascend.
Mar 31, 8:33 PM
Payments not showing up in Weave but showing up in Stripe.
Started: Mar 30, 5:19 PM
monitoring
A fix has been implemented and We are monitoring the fix.
Payments Made between 10:30am MST to 12:50 MST may be incorrectly marked as Unpaid. We are working to update the statuses appropriately.
Mar 30, 7:11 PM
identified
We are continuing to work on this issue.
NOTE: all payment methods are still working, despite the incorrect displays.
Mar 30, 6:30 PM
identified
We have identified a likely cause. Working to validate and get a fix out.
Mar 30, 6:17 PM
investigating
We're currently investigating an issue where some payments aren't appearing in the Requests table. If a payment is successful, please do not retry it to avoid duplicate charges. We're actively working on a fix and will share updates soon.'
Mar 30, 5:19 PM
Phone Messaging System Degradation – Call Journey & Call Queues Impacted
Started: Mar 30, 2:41 PM
monitoring
Calls have resumed, and call recordings are catching up. This may take a few minutes to complete, and the recordings will be available in your application.
Mar 30, 3:14 PM
investigating
We are seeing some impact around our phone messaging system which is currently affecting call journey and call queues and are investigating
Mar 30, 2:41 PM