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83.8%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are now monitoring.
identified
Polycom has confirmed the issue is on their end and is working to resolve it. We’ve deployed a mitigation, and affected phones are beginning to recover. We’ll continue monitoring and share another update as recovery progresses.
identified
Polycom has confirmed that the issue is on their end and working to resolve it. We’re monitoring their progress and will share another update as soon as we have one.
investigating
We are currently investigating an issue of Polycom phones receiving error messages.
A fix has been implemented, and we are monitoring the results.
investigating
We are currently investigating this issue.
Legacy Incident Archive
38 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Team Chat Cut Off in Compact View
Source not attested
Last archived state: resolved
View archived record details
Desktop Application
investigating
We are currently investigating this issue.
Decreased Call Quality
minorSource not attested
Last archived state: resolved
View archived record details
Phone Service
investigating
We are currently investigating this issue.
Reports of team chat being cutoff in compact view
minorSource not attested
Last archived state: resolved
View archived record details
Desktop Application
monitoring
A fix has been implemented we are monitoring the results.
investigating
We have received reports on team chat being cutoff in compact view. Our teams are currently investigating.
Delay in location-related lookup performance
Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified, and a fix is being implemented.
investigating
We are currently investigating this issue.
Reports of Search Functionality in Title Bar Disappearing
minorSource not attested
Last archived state: resolved
View archived record details
investigating
A fix has been identified and will be deployed tomorrow, 8/6.
July 2026
Unable to Load Weave
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring results.
identified
Our Engineering team have identified the issue and are working toward a resolution.
investigating
We are currently investigating this issue.
Degradation with Mindbody Integration Services
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing signs of recovery and are moving to monitoring.
investigating
We are currently investigating an issue impacting our integration with Mindbody booking software. Due to a third-party outage on Mindbody's end, customers with this integration type may experience errors or failures within Weave when attempting to:
Search customer profiles
Search appointment availability
Book, cancel, or reschedule appointments
We are actively monitoring the situation alongside Mindbody and will provide updates as new information becomes available.
Call Intelligence Transcribing unavailable
minorSource not attested
Last archived state: resolved
View archived record details
identified
We've identified the issue and our team is working on a fix.
investigating
We are currently investigating an issue that is preventing Call Intelligence from transcribing. Our team is actively working to identify the cause and restore service as quickly as possible. We'll provide an update shortly.
NWX Auto logging out Users when navigating phone settings.
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Third-Party Integration Outage (NexHealth)
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. We are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating reported API failures with our third-party partner, NexHealth. This may affect some dependent services. We're working to resolve the issue and will share updates as they become available.
