Looking for an update now? Check the current status, or follow Weave for future changes.
78.3%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
80.6%
31
6
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Update: Appointment Time Display Issue
We know some offices are seeing appointment times or schedules that are off, often by an hour. We're sorry for the disruption. Here is where things stand and what we're doing about it.
Weave app
Our engineers are fixing a time-display issue in the Weave desktop app. No action is needed from you.
Offices using software installed on a local office computer or server (such as Dentrix, Open Dental, and Dolphin)
In many cases, the clock or time zone on the office's own computer or server is slightly off. That causes the wrong times to reach Weave.
What you can do: Check that your office server's date, time, and time zone are correct. If you're not sure how, contact Weave Support and we'll walk you through it.
If we find a mismatch, we'll work with you and our engineers to refresh your data so the correct times show.
Offices using cloud-based software (such as Revolution and Curve)
We've built and tested a fix with offices using both Revolution and Curve.
We're rolling it out in stages. First, we'll apply it to one office to confirm it works. Then we'll roll it out to all affected offices.
No action is needed from you. We'll update you as the fix reaches your office.
Questions? Contact Weave Support and mention the time display issue so we can help faster.
investigating
Some customers in may see incorrect times in Weave, including on phones, call routing, and the desktop app, following recent time zone changes. Phone display times have been corrected. We're working on a fix for the remaining issues and will post an update as soon as we have more information.
We have identified the cause of this issue and traced it to one of our third-party providers. We are working closely with them on a fix and will post another update as soon as we have more information. Thank you for your patience.
A fix has been implemented and we are now monitoring.
investigating
We are investigating an issue affecting some outbound text messages sent to third-party served numbers. A small percentage of outbound SMS traffic is failing, and affected messages may display a “carrier refused” error.
We are monitoring the incident and will provide an update as more information becomes available.
We are currently investigating why your auto-message filters are taking a long time to load.
Note: This is slowing down the auto-message configuration page, but it doesn't affect message fulfillment.
Degradation in Asynchronous Messaging – Automated Messages Delayed or Not Sending
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We’re investigating reports of issues with auto messaging. Our team is currently investigating. We’ll share an update as we learn more.
Legacy Incident Archive
38 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Team Chat Cut Off in Compact View
Source not attested
Last archived state: resolved
View archived record details
Desktop Application
investigating
We are currently investigating this issue.
Decreased Call Quality
minorSource not attested
Last archived state: resolved
View archived record details
Phone Service
investigating
We are currently investigating this issue.
Reports of team chat being cutoff in compact view
minorSource not attested
Last archived state: resolved
View archived record details
Desktop Application
monitoring
A fix has been implemented we are monitoring the results.
investigating
We have received reports on team chat being cutoff in compact view. Our teams are currently investigating.
Delay in location-related lookup performance
Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified, and a fix is being implemented.
investigating
We are currently investigating this issue.
Reports of Search Functionality in Title Bar Disappearing
minorSource not attested
Last archived state: resolved
View archived record details
investigating
A fix has been identified and will be deployed tomorrow, 8/6.
July 2026
Unable to Load Weave
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring results.
identified
Our Engineering team have identified the issue and are working toward a resolution.
investigating
We are currently investigating this issue.
Degradation with Mindbody Integration Services
Source not attested
Last archived state: resolved
View archived record details
monitoring
We are seeing signs of recovery and are moving to monitoring.
investigating
We are currently investigating an issue impacting our integration with Mindbody booking software. Due to a third-party outage on Mindbody's end, customers with this integration type may experience errors or failures within Weave when attempting to:
Search customer profiles
Search appointment availability
Book, cancel, or reschedule appointments
We are actively monitoring the situation alongside Mindbody and will provide updates as new information becomes available.
Call Intelligence Transcribing unavailable
minorSource not attested
Last archived state: resolved
View archived record details
identified
We've identified the issue and our team is working on a fix.
investigating
We are currently investigating an issue that is preventing Call Intelligence from transcribing. Our team is actively working to identify the cause and restore service as quickly as possible. We'll provide an update shortly.
NWX Auto logging out Users when navigating phone settings.
Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Third-Party Integration Outage (NexHealth)
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented. We are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are investigating reported API failures with our third-party partner, NexHealth. This may affect some dependent services. We're working to resolve the issue and will share updates as they become available.
