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84.2%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are now monitoring.
identified
Polycom has confirmed the issue is on their end and is working to resolve it. We’ve deployed a mitigation, and affected phones are beginning to recover. We’ll continue monitoring and share another update as recovery progresses.
identified
Polycom has confirmed that the issue is on their end and working to resolve it. We’re monitoring their progress and will share another update as soon as we have one.
investigating
We are currently investigating an issue of Polycom phones receiving error messages.
A fix has been implemented, and we are monitoring the results.
investigating
We are currently investigating this issue.
Legacy Incident Archive
38 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Truelark Message Processing
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with Truelark Message processing. During this time, you may notice that messages from customers to offices will not be processed.
Denticon Integrations
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the results.
investigating
Customers using Denticon may experience issues with write-backs and syncing. We are actively working with our third-party partner to investigate and resolve the issue.
Nexhealth Api Failing for Truelark Customers
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Our Engineering team are currently working with Nexhealth to determine cause and mitigate impact.
investigating
We are currently investigating why the Nexhealth API calls are failing.
Weave Legacy App Crashes When Opening Payments
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Dentrix Ascend Patient Data Not Syncing
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are currently monitoring. Thank you for your patience.
investigating
We are investigating an issue causing patient data to not sync.
March 2026
Dentrix Ascend Patient and Appointment Data Syncing Across Locations
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue causing patient and appointment data from multiple locations to sync together regardless of location. This issue only affects multiple locations using the same Dentrix Ascend.
Payments not showing up in Weave but showing up in Stripe.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and We are monitoring the fix.
Payments Made between 10:30am MST to 12:50 MST may be incorrectly marked as Unpaid. We are working to update the statuses appropriately.
identified
We are continuing to work on this issue.
NOTE: all payment methods are still working, despite the incorrect displays.
identified
We have identified a likely cause. Working to validate and get a fix out.
investigating
We're currently investigating an issue where some payments aren't appearing in the Requests table. If a payment is successful, please do not retry it to avoid duplicate charges. We're actively working on a fix and will share updates soon.'
Calls have resumed, and call recordings are catching up. This may take a few minutes to complete, and the recordings will be available in your application.
investigating
We are seeing some impact around our phone messaging system which is currently affecting call journey and call queues and are investigating
