Looking for an update now? Check the current status, or follow Weave for future changes.
78.3%of 83 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
80.6%
31
6
September 2026
80%
30
6
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Update: Appointment Time Display Issue
We know some offices are seeing appointment times or schedules that are off, often by an hour. We're sorry for the disruption. Here is where things stand and what we're doing about it.
Weave app
Our engineers are fixing a time-display issue in the Weave desktop app. No action is needed from you.
Offices using software installed on a local office computer or server (such as Dentrix, Open Dental, and Dolphin)
In many cases, the clock or time zone on the office's own computer or server is slightly off. That causes the wrong times to reach Weave.
What you can do: Check that your office server's date, time, and time zone are correct. If you're not sure how, contact Weave Support and we'll walk you through it.
If we find a mismatch, we'll work with you and our engineers to refresh your data so the correct times show.
Offices using cloud-based software (such as Revolution and Curve)
We've built and tested a fix with offices using both Revolution and Curve.
We're rolling it out in stages. First, we'll apply it to one office to confirm it works. Then we'll roll it out to all affected offices.
No action is needed from you. We'll update you as the fix reaches your office.
Questions? Contact Weave Support and mention the time display issue so we can help faster.
investigating
Some customers in may see incorrect times in Weave, including on phones, call routing, and the desktop app, following recent time zone changes. Phone display times have been corrected. We're working on a fix for the remaining issues and will post an update as soon as we have more information.
We have identified the cause of this issue and traced it to one of our third-party providers. We are working closely with them on a fix and will post another update as soon as we have more information. Thank you for your patience.
A fix has been implemented and we are now monitoring.
investigating
We are investigating an issue affecting some outbound text messages sent to third-party served numbers. A small percentage of outbound SMS traffic is failing, and affected messages may display a “carrier refused” error.
We are monitoring the incident and will provide an update as more information becomes available.
We are currently investigating why your auto-message filters are taking a long time to load.
Note: This is slowing down the auto-message configuration page, but it doesn't affect message fulfillment.
Degradation in Asynchronous Messaging – Automated Messages Delayed or Not Sending
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We’re investigating reports of issues with auto messaging. Our team is currently investigating. We’ll share an update as we learn more.
Legacy Incident Archive
38 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Truelark Message Processing
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue with Truelark Message processing. During this time, you may notice that messages from customers to offices will not be processed.
Denticon Integrations
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, and we are monitoring the results.
investigating
Customers using Denticon may experience issues with write-backs and syncing. We are actively working with our third-party partner to investigate and resolve the issue.
Nexhealth Api Failing for Truelark Customers
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Our Engineering team are currently working with Nexhealth to determine cause and mitigate impact.
investigating
We are currently investigating why the Nexhealth API calls are failing.
Weave Legacy App Crashes When Opening Payments
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Dentrix Ascend Patient Data Not Syncing
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are currently monitoring. Thank you for your patience.
investigating
We are investigating an issue causing patient data to not sync.
March 2026
Dentrix Ascend Patient and Appointment Data Syncing Across Locations
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue causing patient and appointment data from multiple locations to sync together regardless of location. This issue only affects multiple locations using the same Dentrix Ascend.
Payments not showing up in Weave but showing up in Stripe.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and We are monitoring the fix.
Payments Made between 10:30am MST to 12:50 MST may be incorrectly marked as Unpaid. We are working to update the statuses appropriately.
identified
We are continuing to work on this issue.
NOTE: all payment methods are still working, despite the incorrect displays.
identified
We have identified a likely cause. Working to validate and get a fix out.
investigating
We're currently investigating an issue where some payments aren't appearing in the Requests table. If a payment is successful, please do not retry it to avoid duplicate charges. We're actively working on a fix and will share updates soon.'
Calls have resumed, and call recordings are catching up. This may take a few minutes to complete, and the recordings will be available in your application.
investigating
We are seeing some impact around our phone messaging system which is currently affecting call journey and call queues and are investigating
