New Multi-region uptime checks and custom-domain status pages

Wealthsimple Outage History

Daily provider-status observations and published incident history for Wealthsimple.

Operational

Wealthsimple is operational. Verified . Official provider source.

Looking for an update now? Check the current status, or follow Wealthsimple for future changes.

68.4% of 57 verified observed days had no reported provider issue

90-Day Trend

Jul 24Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 89.7% 29 3

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Prepaid Mastercard issues | Problème affectant la carte prépayée Mastercard
major Observed active window 2h 23m

View incident details and source

Started:

Physical Card Virtual Card
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Spending and other card features are currently unavailable. We're working on a fix. Les achats et les autres fonctionnalités de la carte sont présentement indisponibles. Nous travaillons à régler le problème.
Wealthsimple Visa Platinum Prepaid Card issues | Problèmes avec la carte prépayée Wealthsimple Visa Platinum
minor Observed active window 319h 52m

View incident details and source

Started:

Physical Card Virtual Card
identified
We are continuing to work on a fix for this issue.
identified
Some card purchases are being declined with a country or billing error. We're working on a fix. Certains paiements par carte sont refusés à cause d'une erreur liée au pays ou à la facturation. Nous travaillons à résoudre le problème.
e-Transfer issues | Problèmes de virement électronique
minor Observed active window 3h 22m

View incident details and source

Started:

E-transfer
monitoring
A fix has been implemented and we are monitoring the results.
investigating
e-Transfers are currently unavailable. We're working on a fix. Les virements électroniques ne sont actuellement pas disponibles. Nous travaillons à résoudre le problème.
September 2026
Order status delayed | Statuts des ordres retardés
minor Observed active window 6h 48m

View incident details and source

Started:

Trade and Orders
monitoring
A fix has been implemented and we are monitoring the results.
identified
Some orders are still showing delayed statuses. We're working on a fix. Certains ordres affichent toujours des statuts retardés. Nous travaillons à régler la situation.
investigating
Orders from before 8 am and over the weekend have delayed statuses. We're working on a fix. Les ordres déjà soumis sont retardés. Nous travaillons à régler la situation.
Crypto trading issues | Problèmes de négociation de cryptomonnaies
minor Observed active window 3h 44m

View incident details and source

Started:

Crypto
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
Crypto trading is unavailable. We're working on a fix. La négociation de cryptomonnaies n'est pas disponible. Nous travaillons à résoudre le problème.
Send and request money issues | Problèmes d'envoi et de demande d'argent
minor Observed active window 9m

View incident details and source

Started:

E-transfer Send or Request Money Transfer Between Accounts Withdraw
investigating
Sending and requesting money is unavailable. We're working on a fix. L'envoi et la demande d'argent ne sont pas disponibles. Nous travaillons à résoudre le problème.

Legacy Incident Archive

12 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
Digital Wallet Issue | Problème avec le portefeuille numérique
minor Source not attested
Last archived state: resolved
View archived record details
Physical Card Virtual Card
monitoring
A fix has been implemented and we are monitoring the results.
identified
Adding a virtual prepaid Mastercard to Apple Wallet or Google Wallet is currently unavailable. We’ve identified the issue and are working on a fix. L'ajout d'une carte prépayée Mastercard virtuelle au Portefeuille d'Apple ou au Google Wallet est actuellement indisponible. Nous avons identifié la cause et travaillons à un correctif.
July 2026
EOSE options trading issue | Problème de négociation d'options EOSE
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Some clients can't trade EOSE options right now. We're working on a fix. Il n'est pas possible pour certain·es client·es de négocier des options EOSE en ce moment. Nous travaillons sur une solution.
June 2026
Crypto trading issues | Problèmes de négociation de cryptomonnaies
major Source not attested
Last archived state: resolved
View archived record details
investigating
Crypto trading is unavailable. We're working on a fix. La négociation de cryptomonnaies n'est pas disponible. Nous travaillons à résoudre le problème.
Website display issues | Problèmes d'affichage du site Web
major Source not attested
Last archived state: resolved
View archived record details
investigating
Some parts of the website aren't loading properly. We're working on a fix. Certaines parties du site Web ne se chargent pas correctement. Nous travaillons à résoudre le problème.
Mobile app display issues | Problèmes d'affichage de l'appli mobile
minor Source not attested
Last archived state: resolved
View archived record details
investigating
Some parts of the mobile app aren't loading properly. We're working on a fix. Certaines parties de l'appli mobile ne se chargent pas correctement. Nous travaillons à résoudre le problème.
e-Transfer issues | Problèmes de virement électronique
major Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
e-Transfers are currently unavailable. We're working on a fix. Les virements électroniques ne sont actuellement pas disponibles. Nous travaillons à résoudre le problème.
May 2026
Live chat issues | Problèmes avec le clavardage en direct
Source not attested
Last archived state: resolved
View archived record details
investigating
We're experiencing technical issues with our chat service. We're working on a fix. Call 1-855-255-9038 for support. Nous éprouvons des problèmes techniques avec notre service de clavardage. Nous travaillons sur une solution. Appelez le 1-855-255-9038 pour obtenir de l'aide.
Issues sending CAD to USD wires
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
Sending CAD to USD wires are unavailable. We're working on a fix.
International transfer issues | Problèmes de transfert international
Source not attested
Last archived state: resolved
View archived record details
investigating
International transfers are currently unavailable. We’re working on a fix. Les transferts internationaux ne sont pas disponibles en ce moment. Nous travaillons à résoudre le problème.
Order notifications not showing in activity feed | Notifications d'ordres non disponibles
minor Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we're monitoring the results. We will share another update as soon as we have new information. Un correctif a été mis en place et nous en assurons le suivi. Nous partagerons une autre mise à jour dès que nous aurons de nouvelles informations.
investigating
Order notifications are not appearing in the activity feed. We're working on a fix. Les notifications d'ordres ne s'affichent pas dans votre fil d'activité. Nos équipes s'affairent à réparer cela.
Get alerts for Wealthsimple Subscribe to the provider incident feed Browse all services