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75.9%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
82.8%
29
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
2026-09-08 - AMER - Mexico/Central FireCloud PoP connection issue
Authentication:::AMERHealth and Connectivity:::AMER
monitoring
All FireCloud services in Mexico/Central Point of Presence (PoP) are operational, and there are no reported connectivity issues.
Customers experiencing authentication or connectivity issues to the Mexico/Central PoP are encouraged to contact WatchGuard Support for assistance.
Our engineering team continues to monitor the services in the region to ensure long-term stability.
monitoring
FireCloud services in Mexico/Central Point of Presence (PoP) region are operating normally after the infrastructure updates deployed earlier today. Our engineering team continues to monitor the services in the region to ensure long-term stability.
We will provide another update within the next 24 hours. We apologize for any impact this may have caused your customers. This issue affected the Mexico/Central PoP only.
monitoring
WatchGuard deployed infrastructure updates to the Mexico/Central Point of Presence (PoP). Our engineering team is monitoring and will continue to investigate the issue. We will provide another update within the next 4 hours as more information becomes available. We apologize for any impact this may have caused your customers.
investigating
We continue to work on connectivity issues the Mexico/Central Point of Presence (PoP). Infrastructure updates are being deployed to the affected region. The deployment will take between 15 and 30 minutes to complete. Any connected client to the affected PoP will briefly disconnect while the deployment takes place. We apologize for any impact this may be causing to customers. We'll post our next update in 60 minutes, if not sooner.
investigating
Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively investigating the issue. We will provide another update within the next 60 minutes as more information becomes available.
We apologize for any impact this may be causing to customers. This issue is affecting connectivity through the Mexico/Central PoP only."
2026-09-04 - AMER - Mexico/Central FireCloud PoP connection issue
Authentication:::AMERHealth and Connectivity:::AMER
monitoring
WatchGuard deployed new infrastructure to increase capacity for users experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP) related to the handling of policies. Services our currently restored. Our engineering team continues monitoring and investigating the issue. We will provide another update within the next 4 hours as more information becomes available. We apologize for any impact this may have caused your customers. This issue was affecting connectivity t...
investigating
We continue to work on connectivity issues and policy handling issues affecting the Mexico/Central Point of Presence (PoP). Infrastructure updates are being deployed to the affected region.
We apologize for any impact this may be causing to customers. We'll post our next update in 60 minutes, if not sooner.
investigating
We are continuing to investigate this issue.
investigating
We continue to work on connectivity issues affecting the Mexico/Central Point of Presence (PoP). Infrastructure updates to the policy handling service will start at 19:00 UTC time and will take approximately 15 to 30 minutes to complete. FireCloud clients connected to the affected PoP region will disconnect and reconnect momentarily while the changes are being deployed.
We'll post our next update in 60 minutes, if not sooner.
investigating
We continue to work on the connectivity and policy handling issues affecting the Mexico/Central Point of Presence (PoP). The FireCloud Engineering team is preparing to make infrastructure changes to make the policy handling more reliable in this region. We'll post our next update in 60 minutes, if not sooner.
investigating
Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP) related to the handling of policies. Our engineering team is actively investigating the issue. We will provide another update within the next hour as more information becomes available.
We apologize for any impact this may be causing to customers. This issue is affecting connectivity through the Mexico/Central PoP only.
Authentication:::AMERHealth and Connectivity:::AMER
monitoring
Connectivity and service operation at the Mexico/Central Point of Presence (PoP) have been restored. We are actively monitoring the environment to ensure continued stability while the investigation into the root cause remains ongoing. We will provide our next update within 30 minutes, or sooner if additional information becomes available
monitoring
Connectivity and service operation at the Mexico/Central Point of Presence (PoP) have been restored. We are actively monitoring the environment to ensure continued stability while the investigation into the root cause remains ongoing. We will provide our next update within 30 minutes, or sooner if additional information becomes available
investigating
Connectivity to the Mexico/Central Point of Presence (PoP) remains stable following restoration efforts. We continue to actively monitor the PoP and Engineering is still investigating the root cause. Further updates will be provided as new information becomes available in 4 hrs, if not sooner.
investigating
Connectivity issues affecting the Mexico/Central Point of Presence (PoP) are currently restored. We are actively monitoring connectivity to the PoP. Engineering continues to investigate root cause of this issue.Next update will be in 4 hrs if not sooner. Thank you for your patience.
investigating
We continue to investigate connectivity issues affecting the Mexico/Central Point of Presence (PoP).
The issue remains isolated to the Mexico/Central PoP. Our engineering team is actively working toward a resolution.
Next update will be within 4 hours, or sooner as information becomes available
investigating
We are continuing to investigate this issue.We will provide another update within the next 4 hours, or sooner if additional information becomes available.
investigating
We are continuing to investigate the connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively working to identify the cause and determine the appropriate resolution.
We will provide another update within the next 4 hours, or sooner if additional information becomes available.
We apologize for any continued impact this may be causing you or your customers and appreciate your patience while our team works to resolve the issue.
investigating
Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively investigating the issue. We will provide another update within the next hour as more information becomes available. We apologize for any impact this may be causing you or your customers. This issue is affecting connectivity through the Mexico/Central PoP only.
August 2026
2026-08-26 - EMEA - EPDR Endpoint console under Monitoring/Endpoint Security not available
Our systems show alerts on Endpoint console service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We continue to work on alerts on Endpoint console service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
investigating
We are still working hard to resolve this event. Please check back at 30 minutes for updates. Thanks for your patience.
investigating
We're investigating alerts on Endpoint console service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
Legacy Incident Archive
34 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
2026-07-24 - AMER - Issue with AuthPoint authentication services
Source not attested
Last archived state: resolved
View archived record details
monitoring
Between 11:07 UTC and 12:14 UTC, we identified and resolved an issue that impacted a subset of AuthPoint authentication requests using password-only or password + MFA authentication. The service is operating normally at this time and we are monitoring to ensure system stability. We apologize for the impact this may have had on you or your customers, our next update will be posted in 60 minutes, if not sooner.
2026-07-23 - Global - Activations & Login
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are beginning to see service recovery for activations, logins, and account creation in WatchGuard Cloud. Services are returning to normal, and we are monitoring to ensure system stability. The issue was caused by problems within our third-party infrastructure provider. We appreciate your continued patience and will post our next update in 60 minutes, if not sooner.
identified
We continue to work on remediating the networking issues impacting activations, logins, and account creation in WatchGuard Cloud. The issue was caused by problems within our third-party infrastructure provider. Our teams continue working to restore full service functionality as quickly as possible. We appreciate your continued patience and apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
identified
We continue to remediate the networking issues impacting activations, logins, and account creation in WatchGuard Cloud. Work remains ongoing across multiple teams as we focus on restoring service functionality. We appreciate your continued patience and will post our next update in 60 minutes, if not sooner.
identified
We continue to work on alerts for activations, logins, and account creation and have identified networking issues. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
investigating
We continue to work on alerts for activations, logins, and account creation on WatchGuard Cloud. We'll post our next update in 30 minutes, if not sooner.
investigating
We're investigating alerts on activations & logging into WatchGuard Cloud. Once we determine the impact and scale of this potential issue we'll post our next update in 30 minutes, if not sooner.
2026-07-23 - GLOBAL - DNS Activation services are degraded
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our systems show alerts on DNS Activation service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We continue to work on alerts on DNS Activation services and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
investigating
We are still working hard to resolve this event. Please check back at 30 minutes for updates. Thanks for your patience.
investigating
We're investigating alerts on DNS Activation services. Once we determine the impact and scale of these errors we'll post our next update in 60 minutes, if not sooner.
2026-07-06 - Global - Firmware upgrade not visible
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our systems show errors when viewing firmware upgrade details are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We continue to work on errors when viewing firmware upgrade details and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.
investigating
We continue to investigate errors when viewing firmware upgrade details and will post our next update in 30 minutes if not sooner.
investigating
We're investigating errors when viewing firmware upgrade details. Once we determine the impact and scale of these errors, we'll post our next update in 30 minutes, if not sooner.
2026-07-02 - GLOBAL - ThreatSync is not generating new incidents in all three regions
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our systems show alerts on ThreatSync incidents service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
identified
We are still working hard to resolve this event. Please check back at 30 minutes for updates. Thanks for your patience.
identified
We continue to work on ThreatSync incidents service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
investigating
We're investigating alerts on ThreatSync incident service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
June 2026
2026-06-26- EMEA - WatchGuard account and operator administration issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The issue has been resolved by our team, and account and operator administration services are returning to normal operations. We are continuing to monitor the system to ensure stability. We apologize for the inconvenience and any impact this may have had on you or your customers.
identified
The team has identified the issue impacting account and operator administration in the WatchGuard Cloud console and is actively working to restore normal operations. We apologize for any inconvenience this may be causing you or your customers. We will provide the next update in 30 minutes, if not sooner.
investigating
We're investigating errors in retrieving account details. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
2026-06-19 - Global - WatchGuard Cloud support access
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed to address the issue affecting the administration of managed access in WatchGuard Cloud when trying to enable support access. We are monitoring to ensure system stability. We'll post our next update in 30 minutes if not sooner.
identified
We are still working hard to resolve this event. Please check back at 18:00 UTC for updates. Thanks for your patience.
identified
We continue to work on resolving the event affecting administration managed access in WatchGuard Cloud. Our team is working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour If not sooner.
identified
We have identified an issue affecting administration managed access in WatchGuard Cloud when some users try to enable support access. The team is already working on a fix, we will post our next update in 1 hour or earlier.
2026-06-10 - GLOBAL - WatchGuard Endpoint Security issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Services continue to operate normally following the resolution of the incident.
The backlog generated during the incident is continuing to be processed, and signal generation is occurring within expected timeframes. Some delays may still be experienced within Attestation processing.
Our team continues to actively monitor the environment and backlog recovery to ensure all queued items are processed successfully.
Next update: 4 hours from now, or sooner if significant changes occur.
monitoring
The issue remains resolved, and services are operating normally. Signal generation is processing on time.
We are currently observing some delays in Attestation processing. Our team continues to monitor the environment and backlog closely.
The next update will be provided in 4 hours, or sooner if there are any significant changes.
Thank you for your continued patience
monitoring
The issue has been resolved and services are operating normally. However, some queues may continue to experience delays while we process the backlog generated during the incident.
Our team is actively monitoring the environment and working to ensure all queued items are processed as quickly as possible. We appreciate your patience and understanding throughout this incident.
We will continue to monitor the situation and provide further updates in next 2hrs.
identified
The systems are still recovering and the overall delays is around 2 hours. We estimate it may take several additional hours to completely catch-up. Our team is actively monitoring the recovery to ensure continued stability. We’ll provide our next update in 2 hours or earlier. We are sorry for any inconvenience this may have caused you or your customers and thank you for your patience.
identified
Our teams have identified the issue and implemented a fix. Services are beginning to recover, though there is currently a processing delay of approximately 2 hours. We'll post our next update in 1h if not sooner. Thank you for your patience and understanding.
investigating
We are currently investigating a service degradation affecting the WES Endpoint Console. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.
2026-06-09 - GLOBAL - Connectivity issues across several services
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Connectivity issues have been resolved, and we are currently monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
monitoring
We are investigating reports of connectivity issues affecting multiple services. Our teams have implemented a fix, and services are beginning to recover. We will provide our next update within 30 minutes, or sooner if additional information becomes available.
May 2026
2026-05-22 - GLOBAL - WGC DNSWatch Migration Failures
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Our systems show that reports of errors during migration to DNSWatch in WGC are returning to normal and we're monitoring to ensure system stability. We'll post our next update in approximately 60 minutes, if not sooner.
identified
We continue to work on reports of errors during migration to DNSWatch in WGC and have identified the issue. Failures are affecting customers who have invalid domains configured in legacy DNSWatch and are attempting to migrate. WGC DNSWatch has introduced domain validation before policies are created.
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Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in approximately 8 hours, if not sooner.
