Vonage services continue to show signs of recovery following today's interruption in Voice traffic. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
monitoring
Vonage services continue to show signs of recovery following today's interruption in Voice traffic. We'll continue to provide further updates here within 2 hours and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of issues that may be impacting your Voice traffic. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2.5 hours. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards MTN Nigeria Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Mexico SMS - Delivery degradation towards Altan MX Network
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation towards network Altan MX in Mexico.
We are working towards resolution of the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
UK SMS - Delivery Degradation affecting 3uk Network
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards 3uk Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Germany Silent Authentication - Service degradation affecting Telekom Deutschland GmbH
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degradation of the Silent Authentication service, which is affecting Telekom Deutschland GmbH Germany.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
UK SMS - Delivery Degradation affecting 3uk Network
A fix has been implemented and we are monitoring the results.
investigating
Please be informed that we are currently observing SMS delivery degradation towards 3uk Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
We have identified the issue with no ongoing impact.
We will continue to provide further updates within 24 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
identified
We have identified the issue that may be impacting your Voice API - TTS (Text-to-speech) service and is seeing early signs of recovery with no ongoing impact. We will continue to provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
investigating
We are aware of issues that may be impacting your Voice API traffic. We are working to resolve the issue as soon as possible. We’ll provide further updates within 2 hours. Thank you for your patience and understanding. If you have any questions, please contact support@api.vonage.com.
Italy SMS - Delivery degradation towards Telekom Italia Network
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation towards Telekom Italia Network.
We are working towards resolution of the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
UK SMS - Delivery Degradation affecting 3uk Network
A fix has been implemented and we are monitoring the results.
investigating
We are noticing an early recovery signs, will monitor further and provide an update as soon as more information becomes available.
investigating
Please be informed that we are currently observing SMS delivery degradation towards 3uk Network.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Israel SMS - Delivery degradation towards Pelephone Network
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards Pelephone Network. You may experience missing and delayed messages and delivery receipts for outbound messages.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions.
Legacy Incident Archive
214 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
March 2026
Reports API Usage Data Visibility Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix for the Reports API visibility issue has been implemented. We are now in the recovery phase and are working through a backlog of data.
Please note that data may remain delayed until the system is fully caught up.
We are continuing to monitor the situation and will provide a follow-up update within 2 hours.
Thank you for your continued patience.
If you have any questions, please contact support@api.vonage.com
monitoring
We have identified the issue that was impacting your Reports API usage data visibility and have applied a fix.
The system is currently processing a backlog, so you may continue to experience delays until the backlog clears.
We are monitoring the recovery and will continue to provide further updates within 2 hours and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact support@api.vonage.com
monitoring
We have identified the issue that may be impacting your Reports API usage data visibility and have applied an initial fix.
We will continue to provide further updates within 2 hours, and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact support@api.vonage.com
investigating
A subset of customers are currently experiencing issues with viewing usage data while using the Reports API. Our engineering team is actively investigating and working to resolve the issue.
The following services have been impacted since 2026-03-23 21:00 UTC.
We will continue to share updates here within the next 2 hours or as soon as more information becomes available.
China SMS - Delivery degradation of Pre-Registered brands
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
Please contact support@api.vonage.com if you have any questions
Video API Sessions Impacted- US-West Region
Source not attested
Last archived state: resolved
View archived record details
investigating
Vonage Video API services are fully restored following today's interruption in the US-West region from 2026-03-19 11:44 UTC to 2026-03-19 11:58 UTC.
Thank you for your patience and understanding as we worked to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
investigating
We are aware of issues that may be impacting your Video API.
The issue occurred on the platform between 11:44 and 11:58 UTC, during this period some customers may have experienced problems to connect to the platform in the us-west region. Our engineers are working to quickly resolve the issue. We’ll provide further updates.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
France SMS - Delivery degradation towards Bouygues Telecom
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently observing SMS delivery degradation towards France Bouygues which is impacting SMS traffic. You may experience missing and delayed messages and delivery receipts for outbound messages to Bouygues numbers.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
Colombia SMS - Delivery degradation towards Tigo and Movistar network
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
Please be advised that we are observing message delivery degradation towards Tigo and Movistar Colombia.
We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com
CA SMS - Delivery receipt latency affecting a subset of Short Codes to multiple networks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have observed an issue impacting SMS messages from a subset of short codes to multiple networks in CA. You may experience missing or delayed delivery receipts for a subset of short codes sending to multiple networks in CA.
We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
USA & Canada SMS - Latency affecting 10DLC numbers towards multiple networks
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have detected latency impacting messages to several networks in the USA & Canada.
As a result of this issue, inbound/outbound messages and delivery receipts may be impacted. We will issue an update as soon as more information becomes available.
If you have any questions, please contact api.support.vonage.com.
Service issue: Voice Inspector
Source not attested
Last archived state: resolved
View archived record details
monitoring
Vonage services continue to show signs of recovery following today's interruption in Voice Inspector access.
We'll continue to provide further updates here within 2 hours, and once full service is restored.
Thank you for your patience and understanding as we work to restore services as quickly as possible.
If you have any questions, please contact api.support.vonage.com
Voice Platform Issues
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been rolled out to all datacenters. There should be no further issues with forwarded call legs. Please contact support if you notice any ongoing issues with your calls.
identified
Our engineering team has identified the issue that may be impacting your voice calling services for forwarded calls from non-Vonage numbers, and has applied initial mitigations.
We will continue to provide further updates every 8 hours, and once full service is restored.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
identified
We have mitigations in place, and we are still working on a permanent fix. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding.
investigating
We have mitigations in place, and we are still working on a permanent fix. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding.
identified
We have identified the issue that's impacting forwarded calls from non-Vonage numbers and have applied initial mitigations. We will continue to provide updates along the way until full service is restored. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR https://www.vonage.com/support/]
investigating
We have identified an issue where forwarded outbound call legs from non-Voange numbers to our carrier are being rejected due to SIP header issues. We are working to fully identify and address the issue. Please contact support if you notice issues with your calls.
Messages API Delivery issues
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of issues that may be impacting your Messages API channel, You might experience messages struck in Submitted or having Undelivered status
Our engineers are working to quickly resolve the issue. We'll provide further updates within next one hour.
Thank you for your patience and understanding.
If you have any questions, please contact api.support.vonage.com
