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Mexico SMS - Delivery degradation towards Altan MX Network

Minor Impact Resolved Duration: 19h 30m October 14, 2026
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Current answer

Vonage experienced a minor incident: Mexico SMS - Delivery degradation towards Altan MX Network. ServiceAlert observed recovery on Oct 15, 2026.

Official Vonage status page Current Vonage status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Monitoring
Affected Components
SMS Latin America

Incident Timeline

Monitoring
A fix has been implemented and we are monitoring the results.
Oct 15, 2026 at 8:15 AM UTC
Investigating
Please be advised that we are observing SMS delivery degradation towards network Altan MX in Mexico.

We are working towards resolution of the issue and will issue an update as soon as more information becomes available.

If you have any questions, please contact api.support.vonage.com
Oct 14, 2026 at 1:24 PM UTC
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