Cloud and Enterprise Agents: Test assignment and configuration controllerCloud and Enterprise Agents: Data ingress
investigating
Frankfurt, Germany (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents:
Frankfurt, Germany (Webex Calling)
Start time: Jun 23, 2026, 10:36 PM UTC
June 2026
Network outage in Toronto & Vancouver, Canada (Webex Calling)
Cloud and Enterprise Agents: Test assignment and configuration controllerCloud and Enterprise Agents: Data ingress
identified
The issue has been identified.
investigating
We are continuing to investigate this issue.
investigating
Toronto & Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: Jun 23, 2026, 10:36 PM UTC
Affected Cloud Agents:
Vancouver, Canada (Webex Calling)
Toronto, Canada (Webex Calling)
Legacy Incident Archive
34 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
March 2026
Salesforce down for maintenance, hence tech support is currently offline until further notice.
Source not attested
Last archived state: resolved
View archived record details
investigating
A service disruption with SalesForce is currently impacting the availability of chat and email support. For urgent issues, please email support@thousandeyes.com for manual case assignment.
Service Degradation Affecting Alerts and Test Views Data
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and the fix has been implemented
investigating
We are continuing to investigate this issue.
investigating
Starting at 22:53 UTC, some customers may experience delays loading Alerts and Test Views data, as well as delays in receiving alert notifications for Network and App Synthetics tests. Our engineering team is actively investigating and working to resolve the issue.
SSO customers are able to login bypassing their IDP
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Service Degradation affecting Dashboards and Usage & Billing in US1 Region
Source not attested
Last archived state: resolved
View archived record details
monitoring
<b>Summary:</b>
We identified an issue affecting the loading of Dashboards and the Usage and Billing pages in the US1 Region, from 15:56 to 16:15 UTC on March 12, 2026.
<b>Impact:</b>
Customers may have experienced unavailability or encountered errors when navigating to these specific pages within the US1 Region.
<b>Status:</b>
Our engineering team has applied a fix, and all services have been restored to normal operation.
