Service Degradation Affecting Internet Insights Provider Intelligence
View the provider incident record →Current answer
ThousandEyes experienced a minor incident: Service Degradation Affecting Internet Insights Provider Intelligence. ServiceAlert observed recovery on Aug 26, 2026.
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Incident Lifecycle
Affected Components
Internet Insights collection and processing
Incident Timeline
Monitoring
After applying a fix, hourly Provider Intelligence metrics are once again available. Our engineering team is currently backfilling the data for the duration of the incident to ensure complete visibility.
Aug 26, 2026 at 8:24 PM UTC
Identified
<b>Summary:</b>
We are currently investigating a service degradation affecting Internet Insights Provider Intelligence, which began at 01:00 UTC on August 26th.
<b>Impact:</b>
Customers may be unable to view the latest hourly Provider Intelligence metrics. While performance data for 30-day, 90-day, and 180-day views remains accessible, users may experience delays in data updates for these views as well.
<b>Status:</b>
Our engineering team is actively working to resolve this issue. We will p...
We are currently investigating a service degradation affecting Internet Insights Provider Intelligence, which began at 01:00 UTC on August 26th.
<b>Impact:</b>
Customers may be unable to view the latest hourly Provider Intelligence metrics. While performance data for 30-day, 90-day, and 180-day views remains accessible, users may experience delays in data updates for these views as well.
<b>Status:</b>
Our engineering team is actively working to resolve this issue. We will p...
Aug 26, 2026 at 4:52 PM UTC
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