Cloud and Enterprise Agents: Test assignment and configuration controllerCloud and Enterprise Agents: Data ingress
investigating
Frankfurt, Germany (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Affected Cloud Agents:
Frankfurt, Germany (Webex Calling)
Start time: Jun 23, 2026, 10:36 PM UTC
June 2026
Network outage in Toronto & Vancouver, Canada (Webex Calling)
Cloud and Enterprise Agents: Test assignment and configuration controllerCloud and Enterprise Agents: Data ingress
identified
The issue has been identified.
investigating
We are continuing to investigate this issue.
investigating
Toronto & Vancouver, Canada (Webex Calling) is currently experiencing a networking outage impacting service connectivity. The Cisco Webex Infrastructure team is actively investigating the issue and performing troubleshooting efforts to identify the root cause and restore normal operations as quickly as possible.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: Jun 23, 2026, 10:36 PM UTC
Affected Cloud Agents:
Vancouver, Canada (Webex Calling)
Toronto, Canada (Webex Calling)
Legacy Incident Archive
34 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Service Degradation Affecting Dashboards Visualization in US2 Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
<b>Summary</b>
We are currently investigating a possible degradation impacting dashboards in US2 Region
<b>Impact</b>
Customers may experience delays in displaying data for dashboards in the US2 Region for the following sources:
Endpoint Agents - Dynamic Tests
Issues with login to the ThousandEyes platform in US1 and US2 regions
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results. Users should now be able to authenticate correctly and the team is continuing work on mitigation.
investigating
We are continuing to work on a fix for this issue
investigating
We are investigating the issue affecting login to the ThousandEyes platform.
EU customer are not impacted.
Ongoing issues in Chennai, India
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Several Cloud Agents in Chennai, India, are currently experiencing a service outage due to an emergency data center migration.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter.
Start time: 2026-07-02 09:00:00 UTC
Affected Cloud Agents:
Chennai, India (JIO)
Chennai, India - IPv6 (JIO)
Chennai, India (Vodafone Idea)
Chennai, India - IPv6 (Vodafone Idea)
Chennai, India (Bharti Airtel)
Chennai, India - IPv6 (Bharti Airtel).
...
Ongoing issues in Chennai, India (Reliance)
minorSource not attested
Last archived state: resolved
View archived record details
investigating
Cloud Agent in Chennai, India (Reliance) is currently experiencing a service outage due to an emergency data center migration.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-07-01 09:00:00 UTC
Affected Cloud Agents:
Chennai, India (Reliance)
Chennai, India - IPv6 (Reliance)
June 2026
Dashboard and Agent Selector Issues (US2 Region)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and the Engineering team is monitoring the changes.
Additionally, If customers are looking at data from 2026-06-25T14:30:00.000Z to 2026-06-27T00:55:00.000Z (UTC) with widgets using Continent for group by/filter, they won't see labels/names for Continent.
investigating
We are currently investigating an issue affecting customers with virtual agents in the US2 region.
Impact:
Dashboards– Map widgets will not load. Existing widgets with group-by or filtering options may be broken for affected accounts. New widgets with affected agents cannot be grouped by label.
CEA Test Settings– Customers with affected agents are unable to load the agent selector.
CEA Views– Affected agents are being displayed at “null island” (incorrect location).
Our team ha...
Connected Devices Agent Availability Issues in EU Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Services are stable. We are continuing to monitor the situation for any further issues.
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and our engineering team is currently working in restoring the service.
investigating
We are investigating platform degradation for connected devices agents. Customers will experience delayed test measurements and may have delayed agent registration
Service Degradation Affecting Support Case Creation
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Customers may encounter an error when attempting to open support tickets through the web application. As a workaround, please submit technical support cases via email at support@thousandeyes.com or through the chat.
Our team is currently working on a fix.
Ongoing issue with the support case update
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue with our Salesforce case management tool that is impacting case updates submitted by both ThousandEyes Support engineers and customers.
We have opened a P1 case with Salesforce and team is working on the same.
If you need an update on an existing support case, please contact us through a new support case using one of the options below:
Email: support@thousandeyes.com
Chat: app.thousandeyes.com > Help & Support > Chat with Support
Web: app.thousande...
Connected Devices Agent Availability Issues in EU Region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
<b>Summary: </b>
An issue impacting connected device agent availability in the EU Region began at 15:02 UTC.
<b>Impact: </b>
Triggered tests and two-step Real Speed Tests may be affected. Currently, a small number of agents are disconnected from the trigger-testing platform. Scheduled testing remains unaffected.
<b>Status: </b>
Our engineering team is currently working in restoring the service.
investigating
We are investigating platform degradation for connected devices agents to determine if users are experiencing an issue with the agents.
Ongoing issues in Mumbai, India
minorSource not attested
Last archived state: resolved
View archived record details
identified
ISP is reporting active fire incident within the facility, reportedly originating in the battery room. As a safety precaution, utility power to the building has been fully shut down by site operations.
Impact: Possible missing test rounds, destination unreachable, high loss/latency/jitter
Start time: 2026-06-03 10:00:00 UTC
Affected Cloud Agents:
Mumbai, India (JIO)
Mumbai, India - IPv6 (JIO)
Mumbai, India (Vodafone)
Mumbai, India - IPv6 (Vodafone)
Mumbai, India (R...
