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94.7%of 38 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 3Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Document agents not responding in West Europe (Production 0), West Europe (Production 1) and West Europe (Production 5)
Intermittent request failures and increased latency across Azure OpenAI, Azure AI Foundry, and Cognitive Services.
We are following the updates from Microsoft.
Service degradation - Customers might experience issues with the Find Template and Update Document functionality in the Word VSTO Add-ins.
The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.
identified
We have identified an issue that affects a subset of customers and are working towards a resolution.
Some customers might experience issues in using the find template and update document functionality in the Word VSTO Add-ins.
Further updates will be posted here soon.
Legacy Incident Archive
5 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Service degradation - Potential Issues Updating Word Documents in VSTO Add-ins
majorSource not attested
Last archived state: resolved
View archived record details
identified
We have identified an issue that affects a subset of customers and are working towards a resolution.
Users could encounter issues when updating Word documents using VSTO add-ins.
Further updates will be posted here soon.
June 2026
Transient errors in West Europe (Production 0) and West Europe (Production 5)
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.
identified
Customers using West Europe (Production 0) may have experienced errors or delays while loading the application.
Further updates will be posted here soon.
AI Services are impacted by an Azure Open AI services incident
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
At 13:45 UTC on 08 June 2026, Microsoft confirmed that the platform issue affecting Azure OpenAI Service across multiple regions had been mitigated.
identified
Microsoft reported that, starting at 09:45 CET on 8 June 2026, it identified an incident affecting the Azure OpenAI Service in multiple regions.
Further updates will be posted here soon.
April 2026
Document creation services 1.1 connector is not generating documents
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.
identified
The engineers have identified the root cause and are working towards a fix.
identified
We have identified an issue that affects a subset of customers and are working towards a resolution.
Further updates will be posted here soon.
March 2026
Intermittent issues accessing Templafy - West Europe (Production 0)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.
identified
We have identified an issue that affects a subset of customers and are working towards a resolution.
Further updates will be posted here soon.
