Service degradation - Customers might experience issues with the Find Template and Update Document functionality in the Word VSTO Add-ins.
View the provider incident record →Current answer
Templafy experienced a major incident: Service degradation - Customers might experience issues with the Find Template and Update Document functionality in the Word VSTO Add-ins.. ServiceAlert observed recovery on Sep 9, 2026.
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Incident Lifecycle
Affected Components
Library & Dynamics
Incident Timeline
Monitoring
The incident has been successfully mitigated, and our team is actively monitoring the situation to ensure ongoing stability and performance. We are observing the systems to prevent any further disruptions.
Sep 8, 2026 at 11:49 AM UTC
Identified
We have identified an issue that affects a subset of customers and are working towards a resolution.
Some customers might experience issues in using the find template and update document functionality in the Word VSTO Add-ins.
Further updates will be posted here soon.
Some customers might experience issues in using the find template and update document functionality in the Word VSTO Add-ins.
Further updates will be posted here soon.
Sep 8, 2026 at 8:24 AM UTC
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