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93.1%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Messaging & Live Chat services have been restored and are operating normally.
This was an availability issue only, and customer data remained safe and secure throughout the incident, with no unauthorized access to customer systems or information.
Our team will continue monitoring the platform closely to ensure continued stability.
identified
Our team is continuing to work on the issue affecting the Messaging & Live Chat platform.
We do not have a confirmed ETA at this time, but restoring service remains our top priority. We’ll continue to provide updates as we make progress.
identified
We are currently investigating a recurrence of the platform issue affecting users in the US and EU regions. Users may be unable to log in or access the SnapEngage portal and may see 500/503/404 error messages.
Our engineering team is actively working to restore full service.
We’re seeing improvement in access to the Messaging & Live Chat platform, and chat is available again for many users. Our team is continuing to monitor the platform closely and is not considering the issue fully resolved at this time. Customer data remains safe and secure.
identified
This remains an availability issue affecting access to the Messaging & Live Chat platform. Our engineering team is continuing to work urgently to restore service, and customer data remains safe and secure.
identified
We are continuing to work on a fix for this issue.
identified
We are currently experiencing a platform outage affecting users in the US and EU regions. Users may be unable to log in or access the SnapEngage portal and may see 500/503/404 error messages.
Our engineering team is actively investigating and working to restore full service.
We have identified the root cause of the current service disruption affecting Messaging & Live Chat. This outage is the result of an active infrastructure incident with Google Cloud Platform (GCP) impacting platform availability across multiple customers.
Customers may experience login failures, Hub loading issues, intermittent server errors, and chat routing failures.
Google is actively working to resolve the issue. You can monitor live updates at status.cloud.google.com. We will continue ...
investigating
We are currently investigating a service disruption affecting Messaging & Live Chat. Customers may experience login failures, Hub loading issues, and intermittent server errors
Legacy Incident Archive
2 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Messaging & Live Chat platform Outage
criticalSource not attested
Last archived state: resolved
View archived record details
identified
Our team is actively working to resolve an issue affecting access to the Messaging & Live Chat platform. The application is operational; however, users are currently unable to access the platform due to a domain issue. An estimated restoration time is not available at this time. We will continue to provide updates as information becomes available.
identified
We are currently experiencing an outage affecting the Messaging & Live Chat platform. Customers may be unable to access the application or receive a "site can't be reached" error. Our engineering team is actively working on a resolution and will provide updates urgently.
March 2026
Performance slowness Identified!
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We’re currently investigating an issue impacting multiple areas of the TeamSupport application, including attachments, API performance, automations, and overall system latency.
Our team is actively working to identify the root cause and restore full performance as quickly as possible. We’ll continue to share updates as more information becomes available.
