Current answer
TeamSupport System experienced a critical incident: Messaging & Live Chat platform Outage. ServiceAlert observed recovery on Oct 2, 2026.
Official TeamSupport System status page Current TeamSupport System status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
North America
European Union
Incident Timeline
Monitoring
Messaging & Live Chat services have been restored and are operating normally.
This was an availability issue only, and customer data remained safe and secure throughout the incident, with no unauthorized access to customer systems or information.
Our team will continue monitoring the platform closely to ensure continued stability.
This was an availability issue only, and customer data remained safe and secure throughout the incident, with no unauthorized access to customer systems or information.
Our team will continue monitoring the platform closely to ensure continued stability.
Oct 2, 2026 at 2:27 AM UTC
Identified
Our team is continuing to work on the issue affecting the Messaging & Live Chat platform.
We do not have a confirmed ETA at this time, but restoring service remains our top priority. We’ll continue to provide updates as we make progress.
We do not have a confirmed ETA at this time, but restoring service remains our top priority. We’ll continue to provide updates as we make progress.
Oct 1, 2026 at 9:45 PM UTC
Identified
We are currently investigating a recurrence of the platform issue affecting users in the US and EU regions. Users may be unable to log in or access the SnapEngage portal and may see 500/503/404 error messages.
Our engineering team is actively working to restore full service.
Our engineering team is actively working to restore full service.
Oct 1, 2026 at 8:19 PM UTC
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