Current answer
TeamSupport System experienced a minor incident: Messaging & Live Chat platform Outage. ServiceAlert observed recovery on Sep 1, 2026.
Official TeamSupport System status page Current TeamSupport System status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
North America
European Union
Incident Timeline
Identified
We have identified the root cause of the current service disruption affecting Messaging & Live Chat. This outage is the result of an active infrastructure incident with Google Cloud Platform (GCP) impacting platform availability across multiple customers.
Customers may experience login failures, Hub loading issues, intermittent server errors, and chat routing failures.
Google is actively working to resolve the issue. You can monitor live updates at status.cloud.google.com. We will continue ...
Customers may experience login failures, Hub loading issues, intermittent server errors, and chat routing failures.
Google is actively working to resolve the issue. You can monitor live updates at status.cloud.google.com. We will continue ...
Sep 1, 2026 at 4:15 PM UTC
Investigating
We are currently investigating a service disruption affecting Messaging & Live Chat. Customers may experience login failures, Hub loading issues, and intermittent server errors
Sep 1, 2026 at 4:04 PM UTC
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