Current answer
TeamSupport System experienced a critical incident: Messaging & Live Chat platform Outage. ServiceAlert observed recovery on Oct 1, 2026.
Official TeamSupport System status page Current TeamSupport System status
ServiceAlert observed status change:
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Incident Lifecycle
Affected Components
North America
European Union
Incident Timeline
Monitoring
We’re seeing improvement in access to the Messaging & Live Chat platform, and chat is available again for many users. Our team is continuing to monitor the platform closely and is not considering the issue fully resolved at this time. Customer data remains safe and secure.
Oct 1, 2026 at 3:21 PM UTC
Identified
This remains an availability issue affecting access to the Messaging & Live Chat platform. Our engineering team is continuing to work urgently to restore service, and customer data remains safe and secure.
Oct 1, 2026 at 2:51 PM UTC
Identified
We are continuing to work on a fix for this issue.
Oct 1, 2026 at 1:55 PM UTC
Identified
We are currently experiencing a platform outage affecting users in the US and EU regions. Users may be unable to log in or access the SnapEngage portal and may see 500/503/404 error messages.
Our engineering team is actively investigating and working to restore full service.
Our engineering team is actively investigating and working to restore full service.
Oct 1, 2026 at 1:54 PM UTC
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