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78.4%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
73.3%
30
8
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are aware of a service degradation issue affecting the TeamsLink Pro Dashboards & Call History which may intermittently cause delays in information being displayed. Please note that this is a visual issue only and there is no impact to the routing or delivery of calls to agents.
This may also cause delays with status changes made through the Pro Dashboards, affected agents should update their status by dialing the short dial codes outlined below.
*0 - This will take you to the full menu
*1 - Log In/Log Out to Call Queue
*2 - Break
*3 - Busy
*4 - Finish Wrap up (This option is only available when an agent is in Wrap Up)
*5 - To Extend Wrap up (This option is only available when an agent is in Wrap Up)
Any Agent experiencing issues dialing '*0-5' should add '+44' to the beginning of the dial string. Example, instead of dialing '*1' to log in/log out of call queues, dial '+44*1' instead.
Our teams are working to restore normal service and we will continue to provide updates as the investigation progresses.
TeamsLink Pro Supervisor Dashboard/Agent Status Issues
A fix has been implemented and the TeamsLink Pro Dashboards and Status changes are now functioning as expected, any affected users should refresh the TeamsLink Pro Dashboards. We will continue to monitor this over the next few hours.
identified
We have identified the cause of the issue affecting the TeamsLink Pro Dashboard and a fix is currently being implemented.
investigating
We are aware of an issue with the TeamsLink Pro Supervisor Dashboard, calls may not be displayed correctly and agent status changes are not taking affect.
Calls are still routing as expected, agents should update their status by dialing the short dial codes outlined below -
*0 - This will take you to the full menu
*1 - Log In/Log Out to Call Queue
*2 - Break
*3 - Busy
*4 - Finish Wrap up (This option is only available when an agent is in Wrap Up)
*5 - To Extend Wrap up (This option is only available when an agent is in Wrap Up)
Any Agent experiencing issues dialing '*0-5' should add '+44' to the beginning of the dial string. Example, instead of dialing '*1' to log in/log out of call queues, dial '+44*1' instead.
Legacy Incident Archive
2 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
TeamsLink Security Groups
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has now been implemented restoring access for most users in Security Groups, we are now finalizing and monitoring recent changes to make sure these are applied.
investigating
We are aware of an issue affecting TeamsLink security groups, which is currently impacting some users' access to certain areas of the portal.
Access to TeamsLink Pro for Agents and Supervisors remains unaffected, and Domain Administrators should continue to be able to access the TeamsLink portal as normal.
Our teams are investigating this issue as a priority, and we will provide a further update as soon as more information becomes available.
Thank you for your patience and understanding.
April 2026
TeamsLink Pro Dashboard Issues
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented, any affected users should refresh the TeamsLink Pro Dashboards. We will monitor the Dashboards over the next few hours.
investigating
Some users might experience issues loading the TeamsLink Pro Dashboards, we are currently investigating this.
Any affected agents or supervisors should use the short dial codes to change their status:
*0- Main menu
*1- Log In/Log Out to Call Queue
*2- Break
*3- Busy
*4- Finish Wrap up (This option is only available when agent is in Wrap Up)
*5- To Extend Wrap up (This option is only available when agent is in Wrap Up)
