TeamsLink Pro Supervisor Dashboard/Agent Status Issues
View the provider incident record →Current answer
TeamsLink experienced a minor incident: TeamsLink Pro Supervisor Dashboard/Agent Status Issues. ServiceAlert observed recovery on Sep 11, 2026.
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Incident Lifecycle
Affected Components
TeamsLink Pro Contact Centre
Incident Timeline
Monitoring
A fix has been implemented and the TeamsLink Pro Dashboards and Status changes are now functioning as expected, any affected users should refresh the TeamsLink Pro Dashboards. We will continue to monitor this over the next few hours.
Sep 9, 2026 at 5:03 PM UTC
Identified
We have identified the cause of the issue affecting the TeamsLink Pro Dashboard and a fix is currently being implemented.
Sep 9, 2026 at 3:43 PM UTC
Investigating
We are aware of an issue with the TeamsLink Pro Supervisor Dashboard, calls may not be displayed correctly and agent status changes are not taking affect.
Calls are still routing as expected, agents should update their status by dialing the short dial codes outlined below -
*0 - This will take you to the full menu
*1 - Log In/Log Out to Call Queue
*2 - Break
*3 - Busy
*4 - Finish Wrap up (This option is only available when an agent is in Wrap Up)
*5 - To Extend Wrap up (This option is only available when an agent is in Wrap Up)
Any Agent experiencing issues dialing '*0-5' should add '+44' to the beginning of the dial string. Example, instead of dialing '*1' to log in/log out of call queues, dial '+44*1' instead.
Calls are still routing as expected, agents should update their status by dialing the short dial codes outlined below -
*0 - This will take you to the full menu
*1 - Log In/Log Out to Call Queue
*2 - Break
*3 - Busy
*4 - Finish Wrap up (This option is only available when an agent is in Wrap Up)
*5 - To Extend Wrap up (This option is only available when an agent is in Wrap Up)
Any Agent experiencing issues dialing '*0-5' should add '+44' to the beginning of the dial string. Example, instead of dialing '*1' to log in/log out of call queues, dial '+44*1' instead.
Sep 9, 2026 at 2:23 PM UTC
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