Current answer
TeamsLink experienced a minor incident: TeamsLink Pro Dashboard & Call History Delays. ServiceAlert observed recovery on Sep 22, 2026.
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Incident Lifecycle
Affected Components
TeamsLink Pro Contact Centre
Incident Timeline
Investigating
We are aware of a service degradation issue affecting the TeamsLink Pro Dashboards & Call History which may intermittently cause delays in information being displayed. Please note that this is a visual issue only and there is no impact to the routing or delivery of calls to agents.
This may also cause delays with status changes made through the Pro Dashboards, affected agents should update their status by dialing the short dial codes outlined below.
*0 - This will take you to the full menu
*1 - Log In/Log Out to Call Queue
*2 - Break
*3 - Busy
*4 - Finish Wrap up (This option is only available when an agent is in Wrap Up)
*5 - To Extend Wrap up (This option is only available when an agent is in Wrap Up)
Any Agent experiencing issues dialing '*0-5' should add '+44' to the beginning of the dial string. Example, instead of dialing '*1' to log in/log out of call queues, dial '+44*1' instead.
Our teams are working to restore normal service and we will continue to provide updates as the investigation progresses.
This may also cause delays with status changes made through the Pro Dashboards, affected agents should update their status by dialing the short dial codes outlined below.
*0 - This will take you to the full menu
*1 - Log In/Log Out to Call Queue
*2 - Break
*3 - Busy
*4 - Finish Wrap up (This option is only available when an agent is in Wrap Up)
*5 - To Extend Wrap up (This option is only available when an agent is in Wrap Up)
Any Agent experiencing issues dialing '*0-5' should add '+44' to the beginning of the dial string. Example, instead of dialing '*1' to log in/log out of call queues, dial '+44*1' instead.
Our teams are working to restore normal service and we will continue to provide updates as the investigation progresses.
Sep 16, 2026 at 9:24 AM UTC
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