TeamsLink Pro Intermittent Issues with Queue Calls / Call Recording Portal Access
View the provider incident record →Current answer
TeamsLink experienced a minor incident: TeamsLink Pro Intermittent Issues with Queue Calls / Call Recording Portal Access. ServiceAlert observed recovery on Nov 13, 2026.
Provider-reported start: . Notice published: .
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Incident Lifecycle
Affected Components
TeamsLink Pro Contact Centre
TeamsLink Call Recording
Incident Timeline
Identified
We are currently investigating an intermittent issue affecting TeamsLink Pro Queue calls reaching agents, as well as access to the TeamsLink Call Recording portal.
This is being treated as a high priority, and we will provide further updates as soon as they become available.
This is being treated as a high priority, and we will provide further updates as soon as they become available.
Nov 11, 2026 at 1:27 PM UTC
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