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93.1%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Some of our AI features are currently offline. We are working to resolve this issue.
Legacy Incident Archive
29 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
TURF and Empirical Bayes not working on MaxDiff surveys
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Delays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
EU Customers unable to access Help Center and Chat Support
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Intermittent error when logging in
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Audience preview tool inaccessible for logged out customers.
minorSource not attested
Last archived state: resolved
View archived record details
identified
We are aware of an issue with the Audience preview tool showing an error when attempting to access. This issue is only impacting logged out customers. If you login, the tool should work as normal. We are currently working on a solution for this issue.
Low survey completion rate for RewardsApp Surveys with Advanced-Logic
majorSource not attested
Last archived state: resolved
View archived record details
identified
The cause has been identified and a fix is being implemented.
investigating
We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates.
Our team is actively working to identify the root cause and will provide updates as more information becomes available.
Errors showing on Analyze charts
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing.
identified
We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.
March 2026
"Request Headers Fields Too Large" Error on Analyze page for some customers
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
SurveyMonkey showing 500 errors
minorSource not attested
Last archived state: resolved
View archived record details
identified
A small number of customers may be seeing 500 errors when using SurveyMonkey. In most cases, these errors are cleared after refreshing the browser. Our team is aware of this issue and we are currently working on a solution.
