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93.1%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Some of our AI features are currently offline. We are working to resolve this issue.
Legacy Incident Archive
29 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Degraded performance across the site
minorSource not attested
Last archived state: resolved
View archived record details
investigating
⚠️ We're aware of an issue impacting the site, and we are investigating the cause.
Google Sheets Add-on is Inaccessible
Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Delays In Response Submission into Surveys
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating the issue.
Unable to search SurveyMonkey Help Center articles
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Display Issues with NPS Gauge in Analyze
Source not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
⚠️ We're aware of an issue impacting how our NPS questions displays on the Analyze page, and we are investigating the cause.
May 2026
SurveyMonkey Help Center is Down
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Help Center should be loading now. We're monitoring.
identified
The issue has been identified and a fix is being implemented.
investigating
SurveyMonkey's Help Center (https://help.surveymonkey.com/) is currently down for most users.
Analyze Navigation Header Missing
Source not attested
Last archived state: resolved
View archived record details
investigating
⚠️ We're aware of an issue impacting Analyze page and the ability to access the individual responses, and we are investigating the cause.
Copied surveys drafts not appearing in survey list
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been resolved for new copies of surveys, and we are working to address the backlog of copied surveys.
identified
The issue has been identified and we are working on a fix.
investigating
We’ve identified an issue where surveys created using “Make a copy”/"Copy existing" may not appear in the survey list if a collector isn’t created, even though a draft version is generated in the background.
We’re currently investigating the root cause and will share updates as soon as we have more information.
investigating
We are currently investigating this issue.
App listing cannot be updated on SurveyMonkey
majorSource not attested
Last archived state: resolved
View archived record details
identified
We are currently investigating an issue preventing users in all regions from updating their App listing on the Developer portal of SurveyMonkey.
