Custom data / respondent metadata missing from Individual Response Table and XLS exports
View the provider incident record →Current answer
SurveyMonkey experienced a minor incident: Custom data / respondent metadata missing from Individual Response Table and XLS exports. ServiceAlert observed recovery on Oct 2, 2026.
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Incident Lifecycle
Affected Components
SurveyMonkey
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 2, 2026 at 11:02 PM UTC
Identified
The issue has been identified and a fix is being investigated.
Oct 2, 2026 at 8:52 PM UTC
Investigating
We are currently investigating an issue causing respondent metadata (custom data) to be hidden in the individual response table and XLS exports.
Oct 2, 2026 at 5:27 PM UTC
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