SurveyMonkey Outage History
Daily status observations, past incidents, and reported issue history for SurveyMonkey.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 84% | 25 | 4 |
| July 2026 | 93.5% | 31 | 2 |
| June 2026 | 66.7% | 30 | 10 |
| May 2026 | 80% | 5 | 1 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
SME rewards users not getting bounty in some cases
Started:
SurveyMonkey
investigating
We are currently investigating this issue.
Blank page for Multi-Survey Analysis
Started:
SurveyMonkey
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
New responses delayed or not showing on Analyze page
Started:
SurveyMonkey
identified
For some surveys, new responses may not be showing are may be delayed showing on the Analyze page. We are working to resolve this issue.
Excel/CSV Exports are failing
Started:
SurveyMonkey
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
All Summary and Responses Data exports to Excel/CSV/SPSS formats are failing. PDF and PPT exports still work.
Responses to slider question type are intermittently not recorded when survey is taken on mobile
Started:
investigating
We are currently investigating this issue.
Invoice Creation Error
Started:
investigating
We are currently investigating an issue preventing users from upgrading or generating invoices for some regions.
July 2026
Customers are unable to contact support through our Help Center chatbot
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.
SurveyMonkey 'Home' page unavailable for US/CA customers
Started:
investigating
The SurveyMonkey homepage is currently inaccessible for some regions. Our team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience!
June 2026
[MRx] Analyze page is not showing Major US regional data within responses collected
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
⚠️ We're aware of an issue impacting Analyze page, and we are investigating the cause.
Issue with Log In page
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue preventing users from logging in to SurveyMonkey.
Degraded performance across the site
Started:
investigating
⚠️ We're aware of an issue impacting the site, and we are investigating the cause.
Google Sheets Add-on is Inaccessible
Started:
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Delays In Response Submission into Surveys
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating the issue.
Unable to search SurveyMonkey Help Center articles
Started:
investigating
We are currently investigating this issue.
Display Issues with NPS Gauge in Analyze
Started:
investigating
We are continuing to investigate this issue.
investigating
⚠️ We're aware of an issue impacting how our NPS questions displays on the Analyze page, and we are investigating the cause.
May 2026
SurveyMonkey Help Center is Down
Started:
monitoring
Help Center should be loading now. We're monitoring.
identified
The issue has been identified and a fix is being implemented.
investigating
SurveyMonkey's Help Center (https://help.surveymonkey.com/) is currently down for most users.
Analyze Navigation Header Missing
Started:
investigating
⚠️ We're aware of an issue impacting Analyze page and the ability to access the individual responses, and we are investigating the cause.
April 2026
Question Summaries incorrectly displaying response count
Started:
investigating
We are currently investigating this issue.
Copied surveys drafts not appearing in survey list
Started:
identified
The issue has been resolved for new copies of surveys, and we are working to address the backlog of copied surveys.
identified
The issue has been identified and we are working on a fix.
investigating
We’ve identified an issue where surveys created using “Make a copy”/"Copy existing" may not appear in the survey list if a collector isn’t created, even though a draft version is generated in the background.
We’re currently investigating the root cause and will share updates as soon as we have more information.
investigating
We are currently investigating this issue.
App listing cannot be updated on SurveyMonkey
Started:
identified
We are currently investigating an issue preventing users in all regions from updating their App listing on the Developer portal of SurveyMonkey.
TURF and Empirical Bayes not working on MaxDiff surveys
Started:
investigating
We are currently investigating this issue.
Delays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails)
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
EU Customers unable to access Help Center and Chat Support
Started:
investigating
We are currently investigating this issue.
Intermittent error when logging in
Started:
investigating
We are currently investigating this issue.
Audience preview tool inaccessible for logged out customers.
Started:
identified
We are aware of an issue with the Audience preview tool showing an error when attempting to access. This issue is only impacting logged out customers. If you login, the tool should work as normal. We are currently working on a solution for this issue.
Low survey completion rate for RewardsApp Surveys with Advanced-Logic
Started:
identified
The cause has been identified and a fix is being implemented.
investigating
We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates.
Our team is actively working to identify the root cause and will provide updates as more information becomes available.
Errors showing on Analyze charts
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing.
identified
We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.
March 2026
"Request Headers Fields Too Large" Error on Analyze page for some customers
Started:
investigating
We are currently investigating this issue.
SurveyMonkey showing 500 errors
Started:
identified
A small number of customers may be seeing 500 errors when using SurveyMonkey. In most cases, these errors are cleared after refreshing the browser. Our team is aware of this issue and we are currently working on a solution.