New Multi-region uptime checks and custom-domain status pages

SurveyMonkey Outage History

Daily provider-status observations and published incident history for SurveyMonkey.

Operational

SurveyMonkey is operational. Verified . Official provider source.

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93.1% of 58 verified observed days had no reported provider issue

90-Day Trend

Jul 24Oct 21

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
September 2026 96.7% 30 1

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Jul 23 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
500 error on Transaction History for Team Admins
minor Observed active window 1h 40m

View incident details and source

Started:

SurveyMonkey
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating an issue resulting in an error on the Transaction History page.
Custom data / respondent metadata missing from Individual Response Table and XLS exports
minor Observed active window 5h 47m

View incident details and source

Started:

SurveyMonkey
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being investigated.
investigating
We are currently investigating an issue causing respondent metadata (custom data) to be hidden in the individual response table and XLS exports.
September 2026
Audience Preview Page is not responding
major Observed active window 3h 18m

View incident details and source

Started:

SurveyMonkey
investigating
We are aware of an issue with the Audience Preview Page. Our Engineering team is investigating this issue.
Possible service degradation due to AWS outage
minor Observed active window 1h 2m

View incident details and source

Started:

SurveyMonkey
monitoring
A fix has been implemented and we are monitoring the results.
August 2026
Problem with AI features
minor Observed active window 2h 0m

View incident details and source

Started:

SurveyMonkey
investigating
Some of our AI features are currently offline. We are working to resolve this issue.

Legacy Incident Archive

29 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

August 2026
SME rewards users not getting bounty in some cases
Source not attested
Last archived state: resolved
View archived record details
SurveyMonkey
investigating
We are currently investigating this issue.
Blank page for Multi-Survey Analysis
major Source not attested
Last archived state: resolved
View archived record details
SurveyMonkey
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
New responses delayed or not showing on Analyze page
minor Source not attested
Last archived state: resolved
View archived record details
SurveyMonkey
identified
For some surveys, new responses may not be showing are may be delayed showing on the Analyze page. We are working to resolve this issue.
Excel/CSV Exports are failing
major Source not attested
Last archived state: resolved
View archived record details
SurveyMonkey
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
All Summary and Responses Data exports to Excel/CSV/SPSS formats are failing. PDF and PPT exports still work.
Responses to slider question type are intermittently not recorded when survey is taken on mobile
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Invoice Creation Error
minor Source not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating an issue preventing users from upgrading or generating invoices for some regions.
July 2026
Customers are unable to contact support through our Help Center chatbot
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
This issue is preventing customers from reaching a live agent or submitting an email support case through it. Users will see "There was an issues connecting to support. Please try again later" or "There was a technical issue connecting you to our support team. Please try again later". We're aware and looking into it.
SurveyMonkey 'Home' page unavailable for US/CA customers
minor Source not attested
Last archived state: resolved
View archived record details
investigating
The SurveyMonkey homepage is currently inaccessible for some regions. Our team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience!
June 2026
[MRx] Analyze page is not showing Major US regional data within responses collected
minor Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
⚠️ We're aware of an issue impacting Analyze page, and we are investigating the cause.
Issue with Log In page
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating an issue preventing users from logging in to SurveyMonkey.
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