SurveyMonkey Outage History
Uptime record, past incidents, and downtime history for SurveyMonkey.
Checking current status...
90-Day Trend
Monthly Uptime
| Month | Uptime | Days Tracked | Days with Issues |
|---|---|---|---|
| July 2026 | 88.9% | 9 | 1 |
| June 2026 | 66.7% | 30 | 10 |
| May 2026 | 96.8% | 31 | 1 |
| April 2026 | 61.9% | 21 | 8 |
Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.
Daily Status (Last 91 Days)
Apr 10
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
July 2026
SurveyMonkey 'Home' page unavailable for US/CA customers
Started: Jul 6, 12:33 PM
investigating
The SurveyMonkey homepage is currently inaccessible for some regions. Our team is actively investigating the issue to resolve it as quickly as possible. Thank you for your patience!
Jul 6, 12:33 PM
June 2026
[MRx] Analyze page is not showing Major US regional data within responses collected
Started: Jun 25, 10:22 AM
identified
The issue has been identified and a fix is being implemented.
Jun 26, 4:38 PM
investigating
⚠️ We're aware of an issue impacting Analyze page, and we are investigating the cause.
Jun 25, 10:22 AM
Issue with Log In page
Started: Jun 23, 8:08 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 23, 8:43 PM
investigating
We are currently investigating an issue preventing users from logging in to SurveyMonkey.
Jun 23, 8:08 PM
Degraded performance across the site
Started: Jun 11, 11:09 PM
investigating
⚠️ We're aware of an issue impacting the site, and we are investigating the cause.
Jun 11, 11:28 PM
Google Sheets Add-on is Inaccessible
Started: Jun 10, 3:26 PM
identified
The issue has been identified and a fix is being implemented.
Jun 10, 5:09 PM
investigating
We are currently investigating this issue.
Jun 10, 3:26 PM
Delays In Response Submission into Surveys
Started: Jun 8, 6:57 PM
monitoring
A fix has been implemented and we are monitoring the results.
Jun 8, 7:21 PM
investigating
We are currently investigating the issue.
Jun 8, 6:57 PM
Unable to search SurveyMonkey Help Center articles
Started: Jun 8, 6:37 PM
investigating
We are currently investigating this issue.
Jun 8, 6:37 PM
Display Issues with NPS Gauge in Analyze
Started: Jun 4, 6:53 PM
investigating
We are continuing to investigate this issue.
Jun 4, 6:54 PM
investigating
⚠️ We're aware of an issue impacting how our NPS questions displays on the Analyze page, and we are investigating the cause.
Jun 4, 6:53 PM
May 2026
SurveyMonkey Help Center is Down
Started: May 28, 5:03 AM
monitoring
Help Center should be loading now. We're monitoring.
May 28, 5:09 AM
identified
The issue has been identified and a fix is being implemented.
May 28, 5:05 AM
investigating
SurveyMonkey's Help Center (https://help.surveymonkey.com/) is currently down for most users.
May 28, 5:03 AM
Analyze Navigation Header Missing
Started: May 7, 6:23 PM
investigating
⚠️ We're aware of an issue impacting Analyze page and the ability to access the individual responses, and we are investigating the cause.
May 7, 6:23 PM
April 2026
Question Summaries incorrectly displaying response count
Started: Apr 27, 11:00 PM
investigating
We are currently investigating this issue.
Apr 27, 11:00 PM
Copied surveys drafts not appearing in survey list
Started: Apr 24, 8:46 PM
identified
The issue has been resolved for new copies of surveys, and we are working to address the backlog of copied surveys.
Apr 25, 12:48 AM
identified
The issue has been identified and we are working on a fix.
Apr 24, 11:28 PM
investigating
We’ve identified an issue where surveys created using “Make a copy”/"Copy existing" may not appear in the survey list if a collector isn’t created, even though a draft version is generated in the background.
We’re currently investigating the root cause and will share updates as soon as we have more information.
Apr 24, 10:49 PM
investigating
We are currently investigating this issue.
Apr 24, 9:24 PM
App listing cannot be updated on SurveyMonkey
Started: Apr 24, 12:19 PM
identified
We are currently investigating an issue preventing users in all regions from updating their App listing on the Developer portal of SurveyMonkey.
Apr 24, 12:19 PM
TURF and Empirical Bayes not working on MaxDiff surveys
Started: Apr 24, 8:40 AM
investigating
We are currently investigating this issue.
Apr 24, 8:40 AM
Delays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails)
Started: Apr 23, 3:40 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 23, 4:09 PM
investigating
We are currently investigating this issue.
Apr 23, 3:40 PM
EU Customers unable to access Help Center and Chat Support
Started: Apr 23, 3:34 PM
investigating
We are currently investigating this issue.
Apr 23, 3:34 PM
Intermittent error when logging in
Started: Apr 22, 6:56 PM
investigating
We are currently investigating this issue.
Apr 22, 6:56 PM
Audience preview tool inaccessible for logged out customers.
Started: Apr 21, 3:27 PM
identified
We are aware of an issue with the Audience preview tool showing an error when attempting to access. This issue is only impacting logged out customers. If you login, the tool should work as normal. We are currently working on a solution for this issue.
Apr 21, 3:27 PM
Low survey completion rate for RewardsApp Surveys with Advanced-Logic
Started: Apr 15, 2:23 PM
identified
The cause has been identified and a fix is being implemented.
Apr 15, 3:33 PM
investigating
We are currently investigating an issue where RewardApp surveys with advanced logic may prevent respondents from starting the survey, resulting in lower completion rates.
Our team is actively working to identify the root cause and will provide updates as more information becomes available.
Apr 15, 2:45 PM
Errors showing on Analyze charts
Started: Apr 13, 3:24 PM
monitoring
A fix has been implemented and we are monitoring the results.
Apr 13, 5:00 PM
identified
A workaround has been applied. An Analyze update as been temporarily disabled. Now charts are loading using the older version without errors showing.
Apr 13, 3:51 PM
identified
We are aware of an issue that's causing errors to show on the Analyze page. We've isolated the problem and our teams are working to resolve the issue as quickly as possible.
Apr 13, 3:35 PM
March 2026
"Request Headers Fields Too Large" Error on Analyze page for some customers
Started: Mar 27, 2:19 PM
investigating
We are currently investigating this issue.
Mar 27, 2:19 PM
SurveyMonkey showing 500 errors
Started: Mar 25, 3:17 PM
identified
A small number of customers may be seeing 500 errors when using SurveyMonkey. In most cases, these errors are cleared after refreshing the browser. Our team is aware of this issue and we are currently working on a solution.
Mar 25, 3:17 PM