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89.7%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
83.3%
30
5
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
October 2026
Reports not loading in desktop app and some reports not loading in web app
We are continuing to monitor for any further issues.
monitoring
We are seeing improvements with invoices loading after finalizing, matter creation, and calendaring. There are still delays, for some users, with files syncing after creation. We are continuing to work on that issue. Thanks!
identified
Update: our team has identified other areas of Smokeball that could be impacted including creating matters, file syncing, and event syncing. We are continuing to work on a solution.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of issues with newly finalized draft invoices not loading the PDF. We are also aware of issues with new matters not creating in the web application. Our team is investigating. Thanks!
We have identified the issue, and recovery is underway.
investigating
We are currently experiencing some issues with Smokeball Billing. We appreciate your patience while we investigate.
Legacy Incident Archive
13 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
April 2026
Calendar syncing delays
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been released and we are seeing events sync over. We are continuing to monitor.
identified
The issue has been identified and a fix is being implemented.
investigating
We are aware of issues with calendar events syncing across Outlook and Smokeball. Our team is investigating. Thanks!
Finalized invoice PDFs not loading
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of the issue with newly finalized invoice PDFs not loading. Our team is investigating. Thanks
Delays with invoicing
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are aware of delays with finalized invoices loading and changes to time entries on the draft invoice screen.
