Delays with matter creation, finalizing invoices, calendar syncing, and file syncing
View the provider incident record →Current answer
Smokeball USA experienced a major incident: Delays with matter creation, finalizing invoices, calendar syncing, and file syncing. ServiceAlert observed recovery on Sep 8, 2026.
Official Smokeball USA status page Current Smokeball USA status
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Incident Lifecycle
Affected Components
File Syncing
Matter Syncing
Smokeball Billing
Calendar Syncing
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Sep 8, 2026 at 4:20 PM UTC
Monitoring
We are seeing improvements with invoices loading after finalizing, matter creation, and calendaring. There are still delays, for some users, with files syncing after creation. We are continuing to work on that issue. Thanks!
Sep 8, 2026 at 3:45 PM UTC
Identified
Update: our team has identified other areas of Smokeball that could be impacted including creating matters, file syncing, and event syncing. We are continuing to work on a solution.
Sep 8, 2026 at 2:54 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Sep 8, 2026 at 2:34 PM UTC
Investigating
We are aware of issues with newly finalized draft invoices not loading the PDF. We are also aware of issues with new matters not creating in the web application. Our team is investigating. Thanks!
Sep 8, 2026 at 1:54 PM UTC
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