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15.2%of 46 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
16%
25
21
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Service Degradation - Conversation API WhatsApp - BR
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing a service degradation impacting the Conversation API WhatsApp Message Delivery in the BR region.
Impact: Clients may experience no delivery on WhatsApp
Incident Start Time: 2026-09-03 20:00 UTC
We are actively investigating and will provide further updates as more information becomes available.
We are currently experiencing intermittent api request timeouts on the Send fax endpoint. Engineering is engaged and reviewing.
Affected endpoint: fax.api.sinch.com
We appreciate your patience and apologize for any inconvenience.
We are continuing to investigate this issue and will provide further updates as more information becomes available.
investigating
We are writing to inform you that we are experiencing a degradation impacting the bulk messaging service for Engage customers.
Impact: Customers may experience delayed messages via the bulk messaging service.
Incident Start Time: 2026-09-02 09:45 UTC
We are actively investigating and will provide further updates as more information becomes available.
We are currently observing delivery issues in Spain
Incident Start Time: 2026-09-02 08:40 UTC
Impact: Delayed MO's/Missing MO's
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in United Kingdom - Lycamobile
Incident Start Time: 2026-08-28 19:40 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Kuwait - Ooredoo
Incident Start Time: 2026-08-28 19:18 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Djibouti - Evatis
Incident Start Time: 2026-08-27 20:50 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Service Degradation - Verification - Okta integration
We are currently observing issues with our Verification services for clients using Okta integrations.
Incident Start Time: 2026-08-27 00:20 UTC
Impact: Clients will experience failed attempts when submitting verification requests via the Okta endpoint.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.
For further information or assistance, please contact us at support@sinch.com.
We are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com.
Impact: Analytics is currently degraded in the US region.
Our engineering team is working to restore full functionality as soon as possible.
For any inquiries, please contact support@sinch.com.
Legacy Incident Archive
218 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Service Degradation - Customer Dashboard
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are writing to inform you that we are observing issues for Pricing, Country Information and Message Search modules on the customer dashboard.
We apologize for any inconvenience this may have caused and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Delivery Issue Djibouti - Evatis
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Djibouti - Evatis
Incident Start Time: 2026-07-20 21:15 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Italy - Fastweb
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Italy - Fastweb.
Incident Start Time: 2026-07-20 04:34 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Netherlands - Odido
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Netherlands - Odido
Incident Start Time: 2026-07-19 13:50 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Brazil - Algar Telecom
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Brazil - Algar Telecom
Incident Start Time: 2026-07-19 05:02 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue - Guernsey - Sure
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Guernsey - Sure
Incident Start Time: 2026-07-18 07:03 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue - Guadeloupe - Outremer Telecom
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Guadeloupe - Outremer Telecom
Incident Start Time: 2026-07-18 06:05
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Brazil - TIM Brazil
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue
investigating
We are currently observing delivery issues in Brazil - TIM Brazil
Incident Start Time: 2026-07-17 03:45 UTC.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
A fix has been implemented and we are closely monitoring. Additional information will be provided as soon as it is available.
identified
Sinch has identified the root cause of inbound call completion issues on the Elastic SIP Trunking Platform. We are actively working to restore services. Updates will be provided as soon as possible.
We appreciate your patience and apologize for any inconvenience.
Services | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-64700
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
The issue was identified and corrected, and services have normalized. Engineering is currently working on a permanent fix as we monitor for any further interruptions in the interim.
investigating
Ticket Number: MNOC-64700
Services: SMSx
Description:
Currently, we are observing queues related to MO, MT and DLR traffic within our SMSx platform.
Few customers may observe a potential delay in delivery for MO, MT and DLR traffic.
Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding.
Impact:
Mob...
