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15.2%of 46 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
16%
25
21
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
identified
The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue.
As soon as we have any updates, they will be shared accordingly.
investigating
We are currently observing delivery issues in Belgium - Proximus
Incident Start Time: 2026-09-27 22:01 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently experiencing an issue with our ticketing system related to the following emails:
support@sinch.com
Impact: Customers may experience delayed responses from support.
Incident Start Time : 2026-09-25 14:46 UTC
As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue.
As soon as we have any updates, they will be shared accordingly.
investigating
We are currently observing delivery issues in Brazil - Claro
Incident Start Time: 2026-09-25 03:27 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Venezuela - Digitel.
Incident Start Time: 2026-09-23 00:44 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Sri Lanka - Hutchison
Incident Start Time: 2026-09-22 10:26 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Data CallingPhone Calling (PSTN)Video CallingSIP Trunk
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region.
Incident Start Time: 2026-09-22 04:50 UTC
Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk .
We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.
For further information or assistance, please contact us at support@sinch.com.
We are currently observing delivery issues in Mexico - Izzi
Incident Start Time: 2026-09-22 03:05 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in France - Orange
Incident Start Time: 2026-09-21 22:29 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Brazil - Claro
Incident Start Time: 2026-09-21 01:19 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Congo D.R - Orange DRC
Incident Start Time: 2026-09-17 15:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Legacy Incident Archive
218 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Delivery Issue Costa Rica - Telefonica
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Costa Rica - Telefonica
Incident Start Time: 2026-08-02 22:42 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
July 2026
Delivery Issue Angola - Unitel
minorSource not attested
Last archived state: resolved
View archived record details
identified
The operator is continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
The operator is continuing to work on a fix for this issue.
identified
We are currently observing delivery issues in Angola - Unitel
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
The issue has been identified, the operator has confirmed an ongoing outage and is working to remediate the issue.
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Sinch Engage - Inbox Degradation
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We have identified an issue affecting multiple accounts where incoming SMS, MMS and WhatsApp messages are received successfully but are not appearing in the Inbox. Messages remain visible in Detailed Reports (Received/Inbound).
Our team is actively investigating the issue.
Delivery Issue Angola - Africell
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Angola - Africell
Incident Start Time: 2026-07-30 17:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Angola - Africell
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Angola - Africell
Incident Start Time: 2026-07-29 19:10 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Italy - Fastweb
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Italy - Fastweb
Incident Start Time: 2026-07-29 13:04 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Service Outage - Chatlayer Voice Engine - US, EMEA
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The fix has now been implemented, The Chatlayer Voice service errors observed are no longer visible and we will continue to monitor the results.
Incident Restored Time: 2026-07-29 13:35 UTC
investigating
Our engineers are working on a potential fix for the issue.
We will provide an update once the potential fix has been implemented.
investigating
We are continuing to investigate this issue.
We have been able to isolate the start time to 2026-07-29 11:14 UTC
Our engineers are hard at work trying to resolve the issue, Further updates will be provided as soon as they are available.
investigating
We are currently investigating an issue on the Chatlayer Voice Engine in the EMEA and US regions.
Impact: Customers will experience issues with incoming and outgoing calls via the Chatlayer services
Delivery Issue Mexico - AT&T
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
We can observe that performance is restored.
Incident Restoration Time: 2026-07-28 09:00 UTC
We will continue to monitor for any further disturbances.
investigating
We are currently observing delivery issues in Mexico - AT&T.
Incident Start Time: 2026-07-28 06:22 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Brazil - Claro
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Brazil - Claro.
Incident Start Time: 2026-07-25 01:46 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Hungary - Telenor
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Hungary - Telenor
Incident Start Time: 2026-07-24 16:05 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
