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15.2%of 46 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
16%
25
21
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
September 2026
Service Degradation - Conversation API WhatsApp - BR
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing a service degradation impacting the Conversation API WhatsApp Message Delivery in the BR region.
Impact: Clients may experience no delivery on WhatsApp
Incident Start Time: 2026-09-03 20:00 UTC
We are actively investigating and will provide further updates as more information becomes available.
We are currently experiencing intermittent api request timeouts on the Send fax endpoint. Engineering is engaged and reviewing.
Affected endpoint: fax.api.sinch.com
We appreciate your patience and apologize for any inconvenience.
We are continuing to investigate this issue and will provide further updates as more information becomes available.
investigating
We are writing to inform you that we are experiencing a degradation impacting the bulk messaging service for Engage customers.
Impact: Customers may experience delayed messages via the bulk messaging service.
Incident Start Time: 2026-09-02 09:45 UTC
We are actively investigating and will provide further updates as more information becomes available.
We are currently observing delivery issues in Spain
Incident Start Time: 2026-09-02 08:40 UTC
Impact: Delayed MO's/Missing MO's
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in United Kingdom - Lycamobile
Incident Start Time: 2026-08-28 19:40 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Kuwait - Ooredoo
Incident Start Time: 2026-08-28 19:18 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Djibouti - Evatis
Incident Start Time: 2026-08-27 20:50 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Service Degradation - Verification - Okta integration
We are currently observing issues with our Verification services for clients using Okta integrations.
Incident Start Time: 2026-08-27 00:20 UTC
Impact: Clients will experience failed attempts when submitting verification requests via the Okta endpoint.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.
For further information or assistance, please contact us at support@sinch.com.
We are currently facing a service degradation on the customer dashboard, Dashboard.sinch.com.
Impact: Analytics is currently degraded in the US region.
Our engineering team is working to restore full functionality as soon as possible.
For any inquiries, please contact support@sinch.com.
Legacy Incident Archive
218 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Delivery Issue Malaysia - Celcom
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues towards Malaysia - Celcom
Incident Start Time: 2026-05-25 07:31 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Netherlands - Odido
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues towards Odido - Netherlands
Incident Start Time: 2026-05-25 06:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Colombia - Claro
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Colombia - Claro.
Incident Start Time: 2026-05-22 11:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Sinch Voice API and SIP Trunk Calling - Service Interruption
Source not attested
Last archived state: resolved
View archived record details
monitoring
Sinch experienced a brief interruption in voice calls that originate both via API and SIP.
Incident Start Time: 2026-05-21 14:30 UTC
Incident Restoration Time: 2026-05-21 15:45 UTC
Please note all services have been restored at this time.
If you experience further issues or need additional information, please reach out to us at support@sinch.com.
Delivery Issue Brazil - TIM Brazil
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in TIM Brazil
Incident Start Time: 2026-05-15 12:54 UTC.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Peru - Nextel
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Peru - Nextel
Incident Start Time: 2026-05-20 16:03 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Norway - Ice
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Norway - Ice
Incident Start Time: 2026-05-18 22:11 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Mexico - AT&T
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Mexico - AT&T
Incident Start Time: 2026-05-20 05:18 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue France - Orange
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in France - Orange.
Incident Start Time: 2026-05-19 22:52 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Brazil - Vivo
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Brazil - Vivo
Incident Start Time: 2026-05-19 15:58 UTC
Impact: Delayed MT's/ Delayed MO's/ Missing delivery receipts/ Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
