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15.2%of 46 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
16%
25
21
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 24Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
A fix has been implemented and we are monitoring the results.
identified
The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue.
As soon as we have any updates, they will be shared accordingly.
investigating
We are currently observing delivery issues in Belgium - Proximus
Incident Start Time: 2026-09-27 22:01 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently experiencing an issue with our ticketing system related to the following emails:
support@sinch.com
Impact: Customers may experience delayed responses from support.
Incident Start Time : 2026-09-25 14:46 UTC
As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue.
As soon as we have any updates, they will be shared accordingly.
investigating
We are currently observing delivery issues in Brazil - Claro
Incident Start Time: 2026-09-25 03:27 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Venezuela - Digitel.
Incident Start Time: 2026-09-23 00:44 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Sri Lanka - Hutchison
Incident Start Time: 2026-09-22 10:26 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Data CallingPhone Calling (PSTN)Video CallingSIP Trunk
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region.
Incident Start Time: 2026-09-22 04:50 UTC
Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk .
We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue.
For further information or assistance, please contact us at support@sinch.com.
We are currently observing delivery issues in Mexico - Izzi
Incident Start Time: 2026-09-22 03:05 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in France - Orange
Incident Start Time: 2026-09-21 22:29 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Brazil - Claro
Incident Start Time: 2026-09-21 01:19 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
We are currently observing delivery issues in Congo D.R - Orange DRC
Incident Start Time: 2026-09-17 15:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Legacy Incident Archive
218 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Delivery Issue Malaysia - Celcom
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues towards Malaysia - Celcom
Incident Start Time: 2026-05-25 07:31 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Netherlands - Odido
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues towards Odido - Netherlands
Incident Start Time: 2026-05-25 06:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Colombia - Claro
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Colombia - Claro.
Incident Start Time: 2026-05-22 11:59 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Sinch Voice API and SIP Trunk Calling - Service Interruption
Source not attested
Last archived state: resolved
View archived record details
monitoring
Sinch experienced a brief interruption in voice calls that originate both via API and SIP.
Incident Start Time: 2026-05-21 14:30 UTC
Incident Restoration Time: 2026-05-21 15:45 UTC
Please note all services have been restored at this time.
If you experience further issues or need additional information, please reach out to us at support@sinch.com.
Delivery Issue Brazil - TIM Brazil
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in TIM Brazil
Incident Start Time: 2026-05-15 12:54 UTC.
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Peru - Nextel
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Peru - Nextel
Incident Start Time: 2026-05-20 16:03 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Delivery Issue Norway - Ice
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Norway - Ice
Incident Start Time: 2026-05-18 22:11 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Mexico - AT&T
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently observing delivery issues in Mexico - AT&T
Incident Start Time: 2026-05-20 05:18 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue France - Orange
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in France - Orange.
Incident Start Time: 2026-05-19 22:52 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Delivery Issue Brazil - Vivo
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We are continuing to investigate this issue.
investigating
We are currently observing delivery issues in Brazil - Vivo
Incident Start Time: 2026-05-19 15:58 UTC
Impact: Delayed MT's/ Delayed MO's/ Missing delivery receipts/ Late delivery receipts
We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
