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16.3%of 49 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
12.5%
24
21
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
August 2026
Elevated error rate on Deutsche Post Transaction API
We are beginning to see recovery on the carrier's end; however, we have not yet received confirmation from Deutsche Post. We will continue to monitor the situation and share an update as soon as we have more information
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have detected an elevated error rate from Deutsche Post Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
We have detected an elevated error rate from Colissimo's Transaction API. The carrier appears to be experiencing an outage on their side and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
Observing Interruption in Receiving USPS Tracking Events
We are experiencing an interruption in USPS tracking events from the carrier. Our team has reached out to USPS and is actively monitoring the situation. We will keep you updated as soon as we receive a reply from the carrier.
Elevated error rate on DHL Express label generation
We are currently experiencing elevated label creation errors affecting shipments using Shippo’s DHL Express master account only. Our team is actively investigating the issue and working toward a resolution.
We’ll provide further updates as more information becomes available.
We are experiencing an elevated error rate with Canada Post’s Shipment API. This is a carrier-side issue, and they are actively investigating it. We will keep you posted on any further updates.
We’re currently seeing an elevated error rate affecting USPS Scan form generation. We've reached out to carrier and working to resolve it. We’ll keep you posted with further updates.
We are experiencing elevated error rate on DPD UK Tracking service. Its a carrier side issue and we are actively monitoring the status of this issue and will keep you posted on this.
Legacy Incident Archive
76 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Intermittent UPS rate quote and label failures
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
As of 16:30 UTC, the majority of Shippo's UPS authentication token renewal requests have failed over the past 75 minutes, causing intermittent errors with UPS rate quotes and label generation for accounts that use UPS. Shippo engineering is in active contact with UPS to coordinate a resolution and is reviewing token renewal patterns on our side.
USPS Tracking disruption
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing an interruption in USPS tracking events from the carrier. Our team has reached out to USPS and is actively monitoring the situation. We keep you updated as soon as we receive reply from the carrier.
Royal Mail InterSoft Tracking Degradation (Third-Party Issue)
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently experiencing degraded tracking updates for Royal Mail Intersoft shipments due to an issue with a third-party provider. This may result in delayed or unreliable tracking information.
Our partner is actively working on a resolution. We are monitoring the situation closely and will provide updates as soon as more information becomes available.
April 2026
3rd party tracking updates issue
Source not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently experiencing an issue affecting tracking updates for shipments handled by XPO. Tracking events may not be visible on our platform at this time.
This issue is caused by a problem with a third-party integration that supports XPO tracking. Our partner is aware of the issue and is actively working on a fix.
At this time, we do not have a confirmed timeline for resolution. We will continue to share updates as more information becomes available.
Elevated Error Rates Across Shippo Services
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
We've seen the error rates subside and systems are operating normally. We'll continue to monitor
investigating
We're seeing elevated error rates across Shippo's services. We're actively investigating and will post updates soon.
Elevated error rate on Colissimo and La Poste's transaction service
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing elevated error rate on La Poste and Colissimo's transaction service and it is affecting Label Generation. The carrier appears to be experiencing an outage on their side. We've reached out to them asking for an ETA and actively monitoring the status of these issues and will keep you posted on this.
Observing Interruption in Receiving USPS Tracking Events
Source not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing an interruption in USPS tracking events from the carrier. We have reached out to USPS and actively monitoring the situation. We will keep you updated as soon as we receive an update from the carrier.
Elevated error rate on Canada Post Shipment service
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing elevated error rate on Canada Post Shipment service and it is affecting Label Generation. We have reached out to the carrier and actively monitoring the status of these issues and will keep you posted on this.
Observing Interruption in Receiving USPS Tracking Events
Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are experiencing an interruption in USPS tracking events from the carrier. Our team has reached out to USPS and is actively monitoring the situation. We will keep you updated as soon as we receive a reply from the carrier.
Elevated error on royal Mail sf tracking
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are continuing to investigate this issue.
investigating
We have detected an elevated error rate from Royal Mail (SF)'s Tracking API. Our team has contacted the carrier and we are monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
