Current answer
Shippo experienced a major incident: Elevated error rate on Deutsche Post Transaction API. ServiceAlert observed recovery on Sep 1, 2026.
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Incident Lifecycle
Affected Components
Deutsche Post
Incident Timeline
Monitoring
We are beginning to see recovery on the carrier's end; however, we have not yet received confirmation from Deutsche Post. We will continue to monitor the situation and share an update as soon as we have more information
Aug 31, 2026 at 11:58 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Aug 31, 2026 at 11:58 PM UTC
Investigating
We have detected an elevated error rate from Deutsche Post Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
Aug 31, 2026 at 11:16 PM UTC
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