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16.3%of 49 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
12.5%
24
21
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We are experiencing an elevated error rate with Canada Post’s Shipment API and it's affecting label generation. This is a carrier-side issue, and they are actively investigating it. We will keep you posted on any further updates.
We have detected an elevated error rate from ontrac Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
We’re seeing an issue where some users may be unable to see their labels in the Shipments tab of the Web App. Our team is actively investigating and working toward a resolution. We’ll provide another update as soon as we have more information.
USPS has reported an intermittent outage impacting their label generation API . Their support team is currently investigating. We are monitoring the issue and will provide an update as soon as USPS shares further information
Hi team, we’re currently seeing an elevated error rate affecting USPS Manifest generation. We've reached out to carrier and working to resolve it. We’ll keep you posted with further updates.
We have detected an elevated error rate from Royal Mail_SF Tracking API. Our team has escalated the issue with the data provider. During this time, tracking updates may be delayed but will be sent once the carrier’s API is restored
USPS QR code generation has recovered and is currently functioning as expected. Our team is continuing to monitor the service closely to ensure stability.
investigating
We are experiencing an interruption with USPS QR Code generation. Our team has reached out to USPS and is actively monitoring the situation. USPS label generation without QR codes is fully operational
We’ll keep you updated as soon as we receive a response from the carrier
investigating
Hi Team, we are experiencing an interruption with USPS QR Code generation. Our team has reached out to USPS and is actively monitoring the situation. We’ll keep you updated as soon as we receive a response from the carrier.
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are actively investigating an issue affecting order data from store connections. Missing order data may have occurred between September 8, 2026 at 09:17 UTC and September 9, 2026 at 14:56 UTC.
Our team is currently investigating the issue and working to determine the impact and resolution. We will provide further updates as more information becomes available.
Elevated error rates for the Lasership Transaction services
We’re seeing elevated error rates for the Lasership Transaction services and it's affecting label generation. We are actively monitoring the status of these issues and will provide further updates soon.
We are experiencing an interruption in APG tracking events from the carrier. Our team has reached out to APG and is actively monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier's API is restored.
Legacy Incident Archive
76 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
Degraded Invoicing Performance
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
The problem has been addressed and the backlog is draining.
investigating
We are currently experiencing degraded invoicing performance affecting all customers. Our team is actively investigating the issue and working to restore normal service as quickly as possible.
We will provide additional updates as more information becomes available.
USPS Shipment service outage
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Error rates has decreased. We're still waiting on an update from USPS, and we'll keep monitoring and update here as we know more.
investigating
We are experiencing elevated error rate on USPS Shipment API and it is affecting Rating service. We have reached out to the carrier and are actively monitoring the status of these issues. We will provide further updates soon.
Canada Post Shipment service outage
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing elevated error rate on Canada Post's Shipment API and it is affecting Rating service. It's a carrier side issue, they're actively investigating this and will keep you posted on this.
Elevated error rate on Canada post Shipment API
criticalSource not attested
Last archived state: resolved
View archived record details
identified
Canada Post has confirmed that their IT team is actively working to resolve the issue, and we'll keep you updated as soon as we receive any new information
investigating
We have detected an elevated error rate from Canada Post Shipment API. We have reached out to the carrier and are actively monitoring the status of this issue and will keep you posted on this.
Correos tracking disruptions
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing an interruption in Correos tracking events from the carrier. Our team has reached out to them and is actively monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier's API is restored.
July 2026
Elevated error rate on Deutsche Post Transaction API
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We have detected an elevated error rate from Deutche post Transaction API. Our team has contacted the carrier, and we are monitoring the situation. During this time, label generation will be unavailable; please retry once the carrier's API is restored.
Canada Post Shipment and Tracking service outage
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing elevated error rate on Canada Post's Tracking, Shipment API and it is affecting Rating service. We have reached out to the carrier and actively monitoring the status of these issues and will keep you posted on this.
Elevated error rate on DHL eCommerce Transaction API
criticalSource not attested
Last archived state: resolved
View archived record details
identified
Carrier Confirmed they have an major outage on their end ,they are actively working on this to resolve the issue
investigating
We have detected an elevated error rate from DHL eCommerce Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
LSO Tracking disruption
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are experiencing an interruption in LSO tracking events from the carrier. Our team has reached out to LSO and is actively monitoring the situation. During this time, tracking updates may be delayed but will be sent once the carrier's API is restored.
Elevated error rate on Canada Post
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We have detected an elevated error rate from Canada Post shipments. Our team has contacted the carrier, and we are monitoring the situation. During this time, label generation may be delayed but will be sent once the carrier's API is restored.
