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Shippo

Elevated error rate on ontrac Transaction API

Major Impact Resolved Duration: 22m September 18, 2026
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Current answer

Shippo experienced a major incident: Elevated error rate on ontrac Transaction API. ServiceAlert observed recovery on Sep 18, 2026.

Official Shippo status page Current Shippo status ServiceAlert observed status change:

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Incident Lifecycle

Investigating
Affected Components
OnTrac

Incident Timeline

Investigating
We have detected an elevated error rate from ontrac Transaction API. Our team has contacted the carrier and we are monitoring the situation. During this time, Label generation will be unavailable please retry once the carrier's API is restored.
Sep 18, 2026 at 3:27 PM UTC
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