Current answer
Shippo experienced a major incident: Elevated error rate on Shippo Web Dashboard. ServiceAlert observed recovery on Sep 10, 2026.
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Incident Lifecycle
Affected Components
Shippo Web Dashboard
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Sep 10, 2026 at 1:30 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 10, 2026 at 1:29 AM UTC
Investigating
We are continuing to investigate this issue.
Sep 9, 2026 at 9:57 PM UTC
Investigating
We are actively investigating an issue affecting order data from store connections. Missing order data may have occurred between September 8, 2026 at 09:17 UTC and September 9, 2026 at 14:56 UTC.
Our team is currently investigating the issue and working to determine the impact and resolution. We will provide further updates as more information becomes available.
Our team is currently investigating the issue and working to determine the impact and resolution. We will provide further updates as more information becomes available.
Sep 9, 2026 at 9:01 PM UTC
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