Looking for an update now? Check the current status, or follow ShipHero for future changes.
95%of 80 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
October 2026
96.7%
30
1
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Aug 17Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
November 2026
ShipHero will go down for a short period, we'll tell you when it's back.
ShipHero Mobile AppShipHero DashboardStore IntegrationsLabel PrintingShipHero Public APIShipHero AuthenticationMiscellaneous ServicesShipHero Ticket SupportShipHero MCP
monitoring
Update: 01:30 UTC
ShipHero is back online, and we’re continuing to monitor the platform.
Orders and updates from Shopify and other sales channels are catching up. This may take some time, depending on each platform’s API limits.
Standard integrations such as Shopify don’t need any action, unless we’ve contacted you directly. New credentials are only needed if you or a partner connect through our Public API using a custom integration or your own API keys.
The steps are in our previous update.
ShipHero will never ask you to send passwords, login codes or API keys by email, phone or chat. If you receive a request like that, please don’t respond, and report it to ShipHero Support at support@shiphero.com.
Thank you,
The ShipHero Team
monitoring
ShipHero is back online. Thank you for your patience while our teams worked to restore service safely.
As part of our security measures, all existing ShipHero Public API credentials have been reset. If you or an integration partner connect to ShipHero through our Public API, please create new credentials:
DEVELOPER USERS
Sign in by typing app.shiphero.com into your browser, go to Dashboard → Users, deactivate the developer user your integration uses, then create a new one and generate new tokens: https://software-help.shiphero.com/hc/en-us/articles/4419362224781
STANDARD USER TOKENS
Deactivate the user and create a new user for your integration: https://software-help.shiphero.com/hc/en-us/articles/49246405521421
SCOPED OAUTH TOKENS:
Request a new token from the application or agent that created it.
Integration partners: share these steps with your partner so they can reconnect.
NEED HELP: Email support@shiphero.com and our team will help you get this done.
Thank you,
The ShipHero Team
identified
Update: 00:30 UTC
Parts of the ShipHero platform are back up, and our teams are checking them before we confirm they’re ready for you to use.
PLEASE wait for our confirmation before logging in, processing orders or changing integrations. We’ll share any steps you need to take at that time.
We will post our next update here and by email by 01:30 UTC.
Note: ShipHero will never ask you to send passwords, login codes or API keys by email, phone or chat. If you receive a request like that, please don’t respond, and report it to ShipHero Support at support@shiphero.com.
Thank you,
The ShipHero Team
identified
Update: 23:30 UTC
ShipHero has started bringing parts of our application back online.
The platform remains unavailable for now, and we’ll let you know as soon as it’s ready for you to use. We’ll include any steps you need to take.
We apologize for the disruption to your operations. We will post our next update here and by email by 00:30 UTC
Note: ShipHero will never ask you to send passwords, login codes or API keys by email, phone or chat. If you receive a request like that, please don’t respond, and report it to ShipHero Support at support@shiphero.com.
Thank you,
The ShipHero Team
identified
Update: 22:30 UTC
ShipHero has begun to bring parts of our application online. The system REMAINS UNAVAILABLE, We are sharing this so you can start planning on next steps and will advise as soon as they system is ready for you to access.
We will provide an update as soon as we hear from our Technical Teams.
Thank you,
The ShipHero Team
identified
Update: 21:30 UTC
ShipHero is continuing to investigate a potential security issue. As a precaution, the platform remains offline. Our teams are actively working on this, and our priority is confirming the platform is secure before we restore service.
We apologize for the disruption to your operations. Please check this page for status updates. We will post our next update by 22:30 UTC and will also notify you by email.
If you have questions, please contact ShipHero Support through your usual support channels.
Note: ShipHero will never ask for your password or login codes by email, phone or chat. If you receive a request like that, please do not respond and report it to ShipHero Support.
Thank you for your patience,
The ShipHero Team
identified
Update: 20:30
ShipHero is continuing to investigate a potential security issue. As a precaution, the platform remains offline. Our teams are actively working on this, and our priority is confirming the platform is secure before we restore service.
We apologize for the disruption to your operations. Please check this page for status updates. We will post our next update by 21:30 UTC and will also notify you by email.
If you have questions, please contact ShipHero Support through your usual support channels.
Note: ShipHero will never ask for your password or login codes by email, phone or chat. If you receive a request like that, please do not respond and report it to ShipHero Support.
Thank you for your patience,
The ShipHero Team
identified
Update: 19:30
ShipHero's continuous effort to investigate a potential security issue persists. We are maintaining our platform offline as a precaution. Our teams are actively working on this, and our priority is confirming the platform is secure before we restore service.
We apologize for the disruption to your operations. Please check this page for status updates. We will post our next update by [20:30 UTC] and will also notify you by email.
If you have questions, please contact ShipHero Support through your usual support channels.
ShipHero will never ask for your password or login codes by email, phone or chat. If you receive a request like that, please do not respond and report it to ShipHero Support.
Thank you for your patience,
The ShipHero Team
identified
[18:13UTC]
ShipHero is investigating a security incident involving unauthorized access to our Platform. continuing to investigate a potential security issue. As a precaution, the platform remains offline. Our teams are actively working on this, and our priority is confirming the platform is secure before we restore service.
We apologize for the disruption to your operations. Please check this page for status updates. We will post our next update by [19:30 UTC] and will also notify you by email.
If you have questions, please contact ShipHero Support through your usual support channels.
ShipHero will never ask for your password or login codes by email, phone or chat. If you receive a request like that, please do not respond and report it to ShipHero Support.
Thank you for your patience,
The ShipHero Team
identified
November 1, 17:28 UTC
ShipHero has identified a potential security issue and, as a precaution, has taken the platform offline while we investigate. Our teams are actively working on it. Our priority is confirming the platform is secure before we restore service.
We apologize for the disruption to your operations. Please check this page for status updates. We will post our next update by [18:30 UTC] and will also notify you by email.
If you have questions, please contact ShipHero Support through your usual support channels.
ShipHero will never ask for your password or login codes by email, phone or chat. If you receive a request like that, please do not respond and report it to ShipHero Support.
Thank you for your patience,
The ShipHero Team
identified
ShipHero will go down for a short period, we'll tell you when it's back.
ShipHero deployed a fix to restore access. We will continue to monitor the health our Permissions Management service but are advising customers that were impacted by this event to log back into ShipHero and resume normal operations.
identified
We believe we are close to resolution and will provide another update shortly.
identified
Users are unable to login to many parts of ShipHero. The issue is related to our permissions management. We're working to resolve as quickly as possible.
identified
An issue was identified affecting our endpoints and working to restore them.
investigating
We are currently investigating an issue that began at approximately 3pm. Our internal alerts reported an issue accessing the platform.
Our Team is actively working to restore services.
USPS is currently experiencing instability with their payment authorization API. Some accounts may sporadically see 401 errors when quoting, printing or manifesting USPS labels. Please do not reconnect your USPS account, as this will fully disconnect the carrier and prevent you from shipping. Your connection is healthy on our side and service will resume automatically once USPS resolves the issue. We're monitoring and will update as soon as we have news.
When opening orders on shipping. you may see:
We cannot process this order
We found a problem processing order *****. Please, try again later, or contact ShipHero support.
Hide details
Invalid numeric input value: ****
We are working on resolving this as promptly as possible.
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Veho is down and has been disabled
majorSource not attested
Last archived state: resolved
View archived record details
identified
Veho is down within ShipHero due to an API change and has been disabled from quoting. We'll re-enable when we confirm the Veho integration is back to fully functioning.
Barcode scans not registering during picking process in the mobile app.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed to the Mobile App and we are Monitoring the results.
If you ran into this issue, please do one of the following:
1. Fully close the app and reopen it, or,
2. Switch users (PIN) and log back in.
This should resolve the scanning error.
If you still see the error after that, please let support know your app version and device.
identified
The issue has been identified and we're currently implementing a fix.
investigating
We are investigating reports from barcode scans not registering during the picking process in the mobile app.
June 2026
FedEx API Intermittent Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are monitoring the FedEx API issue and have observed an intermittent behavior with the API issue. ShipHero recommends contacting FedEx support for updates if impacted and continuing to monitor FedEx and ShipHero Status pages.
investigating
Our monitoring and alerting tools detected an issue with FedEx's API at approximately 12:06pm EST (2026-06-26). Our carrier team contacted FedEx and they confirmed they are investigating an intermittent issue with their API.
We recommend monitoring both ShipHero Status Page and FedEx to stay informed on progress.
