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ShipHero Outage History

Uptime record, past incidents, and downtime history for ShipHero.

Checking current status...
94.5% uptime over 91 days
99.9% ✗ 99.5% ✗ 99% ✗ 95% ✗

90-Day Trend

May 18Aug 15

Monthly Uptime

Month Uptime Days Tracked Days with Issues
August 2026 100% 15 0
July 2026 93.5% 31 2
June 2026 90% 30 3
May 2026 100% 15 0

Uptime is calculated from daily worst-status snapshots. A day with any non-operational status counts as a day with issues.

Daily Status (Last 91 Days)

May 17 Today
Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

July 2026
Veho is down and has been disabled
major

Started: Jul 22, 6:15 PM

identified
Veho is down within ShipHero due to an API change and has been disabled from quoting. We'll re-enable when we confirm the Veho integration is back to fully functioning.
Jul 22, 6:15 PM
Barcode scans not registering during picking process in the mobile app.
minor

Started: Jul 10, 3:33 PM

monitoring
A fix has been deployed to the Mobile App and we are Monitoring the results. If you ran into this issue, please do one of the following: 1. Fully close the app and reopen it, or, 2. Switch users (PIN) and log back in. This should resolve the scanning error. If you still see the error after that, please let support know your app version and device.
Jul 10, 3:56 PM
identified
The issue has been identified and we're currently implementing a fix.
Jul 10, 3:47 PM
investigating
We are investigating reports from barcode scans not registering during the picking process in the mobile app.
Jul 10, 3:33 PM
June 2026
FedEx API Intermittent Issue
minor

Started: Jun 26, 5:28 PM

investigating
We are monitoring the FedEx API issue and have observed an intermittent behavior with the API issue. ShipHero recommends contacting FedEx support for updates if impacted and continuing to monitor FedEx and ShipHero Status pages.
Jun 26, 8:06 PM
investigating
Our monitoring and alerting tools detected an issue with FedEx's API at approximately 12:06pm EST (2026-06-26). Our carrier team contacted FedEx and they confirmed they are investigating an intermittent issue with their API. We recommend monitoring both ShipHero Status Page and FedEx to stay informed on progress.
Jun 26, 5:28 PM
Shopify / ShipHero - API Requests
minor

Started: Jun 3, 2:50 PM

monitoring
ShipHero's internal monitoring is no longer reporting elevated error rates from Shopify affecting API requests. Inventory updates, inventory synchronization, and order retrieval operations are currently processing normally. For additional information, we recommend subscribing to and checking the Shopify Status page (https://www.shopifystatus.com/). We will continue to monitor the health of this integration and reporting status.
Jun 3, 2:50 PM
investigating
ShipHero's internal monitoring reported elevated error rates from Shopify affecting some API requests. ShipHero Customers may experience intermittent issues with inventory updates, inventory synchronization, and/or order retrieval. For additional information we recommend subscribing and checking the Shopify Status page (https://www.shopifystatus.com/). We will continue to monitor the health of this connection and report status.
Jun 3, 2:27 PM
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