Daily provider-status observations and published incident history for ShipHero.
Component incident
ShipHero has an active component incident; no global outage is indicated. Verified .
Official provider source.
Looking for an update now? Check the current status, or follow ShipHero for future changes.
91.9%of 37 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
93.3%
30
2
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 2Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
ShipHero deployed a fix to restore access. We will continue to monitor the health our Permissions Management service but are advising customers that were impacted by this event to log back into ShipHero and resume normal operations.
identified
We believe we are close to resolution and will provide another update shortly.
identified
Users are unable to login to many parts of ShipHero. The issue is related to our permissions management. We're working to resolve as quickly as possible.
identified
An issue was identified affecting our endpoints and working to restore them.
investigating
We are currently investigating an issue that began at approximately 3pm. Our internal alerts reported an issue accessing the platform.
Our Team is actively working to restore services.
USPS is currently experiencing instability with their payment authorization API. Some accounts may sporadically see 401 errors when quoting, printing or manifesting USPS labels. Please do not reconnect your USPS account, as this will fully disconnect the carrier and prevent you from shipping. Your connection is healthy on our side and service will resume automatically once USPS resolves the issue. We're monitoring and will update as soon as we have news.
When opening orders on shipping. you may see:
We cannot process this order
We found a problem processing order *****. Please, try again later, or contact ShipHero support.
Hide details
Invalid numeric input value: ****
We are working on resolving this as promptly as possible.
Legacy Incident Archive
3 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
July 2026
Veho is down and has been disabled
majorSource not attested
Last archived state: resolved
View archived record details
identified
Veho is down within ShipHero due to an API change and has been disabled from quoting. We'll re-enable when we confirm the Veho integration is back to fully functioning.
Barcode scans not registering during picking process in the mobile app.
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been deployed to the Mobile App and we are Monitoring the results.
If you ran into this issue, please do one of the following:
1. Fully close the app and reopen it, or,
2. Switch users (PIN) and log back in.
This should resolve the scanning error.
If you still see the error after that, please let support know your app version and device.
identified
The issue has been identified and we're currently implementing a fix.
investigating
We are investigating reports from barcode scans not registering during the picking process in the mobile app.
June 2026
FedEx API Intermittent Issue
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are monitoring the FedEx API issue and have observed an intermittent behavior with the API issue. ShipHero recommends contacting FedEx support for updates if impacted and continuing to monitor FedEx and ShipHero Status pages.
investigating
Our monitoring and alerting tools detected an issue with FedEx's API at approximately 12:06pm EST (2026-06-26). Our carrier team contacted FedEx and they confirmed they are investigating an intermittent issue with their API.
We recommend monitoring both ShipHero Status Page and FedEx to stay informed on progress.
