Current answer
ShipHero experienced a major incident: Intermittent Platform Access Issue. ServiceAlert observed recovery on Sep 30, 2026.
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Incident Lifecycle
Affected Components
ShipHero Authentication
Incident Timeline
Monitoring
ShipHero deployed a fix to restore access. We will continue to monitor the health our Permissions Management service but are advising customers that were impacted by this event to log back into ShipHero and resume normal operations.
Sep 30, 2026 at 8:26 PM UTC
Identified
We believe we are close to resolution and will provide another update shortly.
Sep 30, 2026 at 8:22 PM UTC
Identified
Users are unable to login to many parts of ShipHero. The issue is related to our permissions management. We're working to resolve as quickly as possible.
Sep 30, 2026 at 7:56 PM UTC
Identified
An issue was identified affecting our endpoints and working to restore them.
Sep 30, 2026 at 7:17 PM UTC
Investigating
We are currently investigating an issue that began at approximately 3pm. Our internal alerts reported an issue accessing the platform.
Our Team is actively working to restore services.
Our Team is actively working to restore services.
Sep 30, 2026 at 7:10 PM UTC
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