Current answer
ShipHero experienced a minor incident: General slowness. ServiceAlert observed recovery on Oct 2, 2026.
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Incident Lifecycle
Affected Components
ShipHero Mobile App
ShipHero Dashboard
ShipHero Public API
Miscellaneous Services
ShipHero MCP
Incident Timeline
Monitoring
The speed issue has been resolved, we're monitoring.
Oct 2, 2026 at 7:07 PM UTC
Investigating
We, alongside our hosting platform AWS, are investigating reports of general slowness accessing the system.
Oct 2, 2026 at 6:37 PM UTC
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