Current answer
ShipHero experienced a major incident: Shipping partial outage. ServiceAlert observed recovery on Aug 31, 2026.
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Incident Lifecycle
Affected Components
Label Printing
Incident Timeline
Identified
We've identified the issue and working on a fix.
Aug 31, 2026 at 2:49 AM UTC
Investigating
When opening orders on shipping. you may see:
We cannot process this order
We found a problem processing order *****. Please, try again later, or contact ShipHero support.
Hide details
Invalid numeric input value: ****
We are working on resolving this as promptly as possible.
We cannot process this order
We found a problem processing order *****. Please, try again later, or contact ShipHero support.
Hide details
Invalid numeric input value: ****
We are working on resolving this as promptly as possible.
Aug 31, 2026 at 2:39 AM UTC
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