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SheerID Outage History

Daily provider-status observations and published incident history for SheerID.

Operational

SheerID is operational. Verified . Official provider source.

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96.4% of 83 verified observed days had no reported provider issue

90-Day Trend

Aug 18Nov 15

Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.

Monthly Status Summary

Month Issue-free days Days Tracked Days with issues
October 2026 93.5% 31 2
September 2026 100% 30 0

This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.

Recorded Daily Status (Last 91 Days)

Aug 17 Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data

Incident History

October 2026
Verification forms and My.SheerID.com degraded performance
minor Observed active window 21m

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Started:

MySheerID Reporting Student programs Military programs First Responder programs Faculty programs Medical programs
monitoring
The cause has been identified and the fix has rolled out. We are monitoring the fix. Shoppers who got an error should reload the form and try again. The failed attempts didn't save anything, so data loss is not expected.
Increased API latency - This is a continuation/recurrence of the issue resolved earlier today.
minor Observed active window 31m

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Started:

API
investigating
SheerID is investigating additional instances of increased API latency following resolution of today's earlier incident. Some customers may notice delays when submitting verification requests.
Increased API latency
minor Observed active window 1h 28m

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Started:

API Student programs Military programs First Responder programs Faculty programs Medical programs
identified
Identified: We've identified the cause, a problem in our database cluster, and are working on a fix. Error rates have dropped in the last few minutes but are still above normal. Some verification requests are still failing or responding slowly. Notifications about verification results, including webhooks, are delayed because of a backlog. We'll post the next update by 9:00 AM PT.
investigating
Investigating: We've traced the errors to slow responses from one of our databases. We're still working to find the cause of the slowdown. Many verification requests and API calls to services.sheerid.com are failing or responding slowly. Some MySheerID portal requests are also failing. We'll post the next update by 8:30 AM PT.
investigating
Since about 6:30 AM PT (13:30 UTC) on October 14, many verification requests are failing or responding slowly. End users may see a verification form that won't load or won't submit. API calls to services.sheerid.com may return errors or time out. Some MySheerID portal requests are also failing. We're investigating and will post the next update by 8:00 AM PT.
investigating
We are investigating reports of increased API latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.
August 2026
Latency and Timeouts in API endpoints
major Observed active window 39m

View incident details and source

Started:

API MySheerID
investigating
We're investigating heightened latency and timeouts in some API endpoints, including getVerificationDetails.

Legacy Incident Archive

1 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.

May 2026
Increased API latency
major Source not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating reports of increased API latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.
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