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92.9%of 56 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have mitigated the slowness and degraded performance that some customers experienced, including slow page loads, delays generating LiveDocs and workspaces, and timeouts when publishing content through the API. The system performance has returned to normal levels. We are continuing to monitor the environment closely, and our teams will conduct a full Root Cause Analysis (RCA) and implement additional safeguards to prevent a recurrence.
identified
We have identified the cause of the slowness some customers have experienced, including slow page loads, delays generating LiveDocs and workspaces, and timeouts when publishing content through the API. The cause is an abnormally high volume of automated requests to our Content Manager service. We have stopped the source of the traffic and added capacity to the affected service, and performance is improving but has not yet fully returned to normal. Our teams are continuing to work on the fix and monitor the environment.
investigating
We are currently investigating this issue.
August 2026
Some customers unable to upload LiveDocs using the Document Generator Plug-in for PowerPoint
Learning Content DeliveryLearning Document DeliveryLearning Web
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating an issue affecting Seismic Learning where some learners may be unable to access learning content and are encountering server error messages within the Learning experience.
Some customers in the US may be experiencing issues with Insights Dashboards
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Legacy Incident Archive
21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
June 2026
Tenants experiencing login issues
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
The engineering team resolved an issue with a recent deployment. All tenants are able to login now. We're continuing to monitor the situation.
identified
Tenants are experiencing issues with login flows. Our engineers are aware of the issue and working on immediate resolution.
Inbound emails for support cases not delivering
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Emails are flowing through now and the issue is resolved. Customers may have experienced delayed replies and case updates. The Support Team is currently working to catch up on any delayed replies and new case updates. We will continue to monitor support email capabilities.
identified
The issue has been identified and a fix is being implemented.
investigating
Inbound emails for support cases are experiencing issues delivering into the support ticketing system. Cases created via the support.seismic.com portal and chat support are not affected.
Login issues for some Seismic customers in East US Region
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
Seismic engineering has confirmed that the impacted service has fully recovered and all EAST0 tenants were back online as of approximately 3:30 PM ET.
We sincerely apologize for the disruption this caused to your teams today. We understand the impact this had on your business and are committed to ensuring the reliability of our platform. A full post-mortem is being conducted at this time.
Thank you for your patience and understanding.
monitoring
Seismic engineering is seeing signs of stability, with the impacted services returning to a healthy state. We are continuing to monitor the environment closely to ensure full recovery. Root cause investigation remains active to understand what caused the initial degradation and prevent future occurrences.
We will continue to provide updates as we have them.
identified
Seismic engineering has continued to scale out the impacted service further, and we are starting to see signs of recovery. The root cause of the degradation is still being determined, and we are still investigating.
Seismic engineering is continuing to ensure stability with additional follow-up actions, including pulling additional diagnostics into the impacted service to understand what caused the initial degradation.
We will continue to provide updates as we have them.
identified
The engineering team is continuing to resolve tenant accessibility issues in the EAST0 region.
We initiated a rollback of the impacted service, but that did not fully alleviate stability issues for the Seismic platform in the region. We are continuing to move forward with pulling additional diagnostics to determine the source of the instability.
We will continue to provide additional updates.
identified
The Seismic Engineering Team is continuing to work on resolving tenant accessibility in the EAST0 region. We'll provide additional updates as we have them.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
May 2026
"Help" option inaccessible for some users.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
April 2026
Some customers are experiencing login issues in West US
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some customers are experiencing "the video does not exist" or other errors when attempting to watch videos
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Vimeo has recovered and we continue to monitor.
identified
Vimeo has identified the issue and is implementing a fix.
identified
Some videos beginning to recover through Seismic's backup measures. We continue to communicate with Vimeo on full recovery.
investigating
Vimeo, Seismic's video provider, is currently experiencing issues on their platform. Seismic is engaging with Vimeo to identify cause and resolution. https://status.vhx.tv/
investigating
We are currently investigating this issue.
Performance issues for customers in US West1 Region
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
SCORM lessons showing error message in Seismic Learning
criticalSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Issue has been identified with the Rustici vendor and their cloud provider. They are working to address the root cause. We are starting to see some recovery and will continue to monitor.
identified
Seismic Engineers are currently in contact with SCORM vendor Rustici investigating the issue.
investigating
We are currently investigating this issue.
Customer are experiencing "503 Service Temporarily Unavailable" when attempting to access Learning
majorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating this issue.
Users encountering errors when attempting to send Bulk Email and DSR's
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
