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92.9%of 56 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
96.7%
30
1
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 22Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
We have mitigated the slowness and degraded performance that some customers experienced, including slow page loads, delays generating LiveDocs and workspaces, and timeouts when publishing content through the API. The system performance has returned to normal levels. We are continuing to monitor the environment closely, and our teams will conduct a full Root Cause Analysis (RCA) and implement additional safeguards to prevent a recurrence.
identified
We have identified the cause of the slowness some customers have experienced, including slow page loads, delays generating LiveDocs and workspaces, and timeouts when publishing content through the API. The cause is an abnormally high volume of automated requests to our Content Manager service. We have stopped the source of the traffic and added capacity to the affected service, and performance is improving but has not yet fully returned to normal. Our teams are continuing to work on the fix and monitor the environment.
investigating
We are currently investigating this issue.
August 2026
Some customers unable to upload LiveDocs using the Document Generator Plug-in for PowerPoint
Learning Content DeliveryLearning Document DeliveryLearning Web
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are investigating an issue affecting Seismic Learning where some learners may be unable to access learning content and are encountering server error messages within the Learning experience.
Some customers in the US may be experiencing issues with Insights Dashboards
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Legacy Incident Archive
21 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
August 2026
The Support Portal is currently unavailable. Please open support tickets by emailing support@seismic.com if needed.
criticalSource not attested
Last archived state: resolved
View archived record details
Chat SupportInbound Customer SupportLearning Chat Support
identified
We are continuing to work on a fix for this issue.
identified
The Support Portal is currently unavailable. Our vendor is actively working to resolve the issue. In the meantime, please open support tickets by emailing support@seismic.com.
Customers in East0 may be experiencing errors using Seismic lists
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Slowness for tenants in the EAST4 region
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
Slowness issues have been resolved. Some web instances experienced transient issues which have since recovered. Teams are working to identify the root cause.
investigating
Some customers are experiencing slowness while navigating pages within their tenants.
July 2026
Some customers experiencing video playback issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
Identified as an issue with our video playback provider, "Vimeo".
investigating
We are currently investigating this issue.
LiveDoc Document Generation Timeout for Customers on West0
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
Renew Session Errors when Accessing Explore within Learning
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Lessons in Seismic Learning Erroring Out
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
Team's have addressed issues with slow loading, errors, and memory issues. All the backed up processes have cleared. Root cause is being investigated.
investigating
We are currently investigating this issue.
Some customers missing icons in tenant and experiencing publishing, library, and content property issues
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Additional regions continue to recover, including EAST regions and Southwest.
identified
Icons, library, and content property issues are now resolved for some tenants as services are restarted and full access is restored. We are seeing resolution in the WEST0, WEST1, WEST2, and WEST3 regions.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of an issue affecting icon display in some Seismic tenants, caused by a service disruption experienced today by our third-party feature management provider, LaunchDarkly.
To fully restore missing icons, our team needs to restart a number of internal services over the next several hours. During this process, some customers may experience brief, intermittent service disruptions.
We expect any individual disruption to be short-lived, and we are working to complete these restarts a...
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Some customers experiencing 404 errors navigating in the platform
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Some customers seeing "renew session" error message after logging into tenant
majorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
