Seismic Outage History
Daily status observations, past incidents, and reported issue history for Seismic.
Checking current status...
90-Day Trend
Monthly Status Summary
| Month | Issue-free days | Days Tracked | Days with Issues |
|---|---|---|---|
| August 2026 | 68% | 25 | 8 |
| July 2026 | 64.5% | 31 | 11 |
| June 2026 | 83.3% | 30 | 5 |
| May 2026 | 100% | 5 | 0 |
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Daily Status (Last 91 Days)
May 27
Today
Operational
Degraded
Partial Outage
Major Outage
Maintenance
No Data
Incident History
August 2026
Some customers in the US may be experiencing issues with Insights Dashboards
Started:
DIY Dashboards
LiveInsights
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
The Support Portal is currently unavailable. Please open support tickets by emailing support@seismic.com if needed.
Started:
Chat Support
Inbound Customer Support
Learning Chat Support
identified
We are continuing to work on a fix for this issue.
identified
The Support Portal is currently unavailable. Our vendor is actively working to resolve the issue. In the meantime, please open support tickets by emailing support@seismic.com.
Customers in East0 may be experiencing errors using Seismic lists
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Slowness for tenants in the EAST4 region
Started:
monitoring
Slowness issues have been resolved. Some web instances experienced transient issues which have since recovered. Teams are working to identify the root cause.
investigating
Some customers are experiencing slowness while navigating pages within their tenants.
July 2026
Some customers experiencing video playback issues
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
Identified as an issue with our video playback provider, "Vimeo".
investigating
We are currently investigating this issue.
LiveDoc Document Generation Timeout for Customers on West0
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
US West region tenants affected and some tenants in other regions experiencing 504 errors, access issues. CRM related services, Liveinsights access, and Microapps also affected.
Started:
monitoring
This incident is now resolved. Our cloud infrastructure provider (Microsoft Azure) has completed the rollback and full mitigation of the networking incident, and has finished the follow-up work to make the fix durable.
Connectivity has been fully restored across our East and West region tenants, and all affected services, including Insights, Apps, LiveSocial, and Tiled, are operating normally. Telemetry confirms recovery is stable.
If you continue to experience any issues, please reach out t...
identified
Tiled Microapps and Service Platform have recovered.
identified
We are continuing to see recovery across East and West region tenants. Our cloud infrastructure provider (Microsoft Azure) has completed the rollback of the change linked to the networking incident, and telemetry is showing continued signs of recovery.
On our side, connectivity has been restored and affected services, including Insights, Apps, LiveSocial, and Tiled, are operating normally. Most customers should be observing recovery at this time, though some may still experience slower-than-...
identified
We are seeing progress on recovery across East and West region tenants. Our cloud infrastructure provider (Microsoft Azure) identified a recent change strongly correlated with the incident in their West US region and has been rolling it back. That rollback is progressing and telemetry is confirming steady recovery.
On our side, traffic has returned and affected services, including Insights, Apps, LiveSocial, and Tiled, are loading and operating as expected again. Some users may still experie...
identified
Seismic is starting to see recovery from Azure's efforts. Features returning and tenant access is restored for some clients.
identified
Our cloud infrastructure provider (Microsoft Azure) has identified a likely cause of the networking incident and is actively deploying mitigation actions.
Azure expects to have more information on the effectiveness of these actions within approximately 30 minutes and is closely monitoring for service recovery as the fix rolls out.
identified
Azure has redirected traffic away from the affected network paths and is testing further mitigations, though these haven't yet restored full service. Their engineering teams are continuing to investigate and are working through additional options to resolve the issue.
We don't have an estimated resolution time yet, but we're monitoring closely and will update this page as soon as anything changes.
identified
Starting at approximately 7:44 AM PT (14:44 UTC) on July 23, 2026, some customers began experiencing intermittent connectivity issues, elevated latency, or difficulty accessing Seismic. This is affecting tenants hosted in our West region infrastructure, with some downstream impact possible for other regions depending on traffic routing, primarily in East US regions.
The issue stems from an underlying Microsoft Azure infrastructure event impacting their West US region, where a subset of Seis...
identified
This issue is the result of an upstream networking incident affecting our cloud infrastructure provider (Microsoft Azure). They are implementing mitigations, including removing affected network components from their rotation and rerouting traffic.
Our team is actively monitoring the situation and continuing to evaluate options to reduce impact for our customers. Not all customers are affected; impact may vary depending on region and traffic routing.
We will post further updates as more info...
identified
We are continuing to work on a fix for this issue.
identified
Seismic is in contact with Microsoft Azure and they are urgently working on restoring services. We'll continue to post updates as we have them.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Azure acknowledged connectivity issues with their WestUS region. Our teams have re-routed some traffic from US West to East regions to mitigate impact.
identified
Seismic has re-routed some traffic to other regions to mitigate impact and continues to be in contact with Microsoft support on resolution of this incident.
identified
Microsoft Azure is experiencing issues in US regions. Our teams are working on mitigation efforts and in contact with Microsoft.
investigating
We are continuing to investigate this issue.
investigating
Additional regions have been added as being impacted in US East regions. Seismic engineering is investigating possible root cause at Microsoft Azure services.
investigating
We are currently investigating this issue.
Renew Session Errors when Accessing Explore within Learning
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Lessons in Seismic Learning Erroring Out
Started:
monitoring
Team's have addressed issues with slow loading, errors, and memory issues. All the backed up processes have cleared. Root cause is being investigated.
investigating
We are currently investigating this issue.
Some customers missing icons in tenant and experiencing publishing, library, and content property issues
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
We are continuing to work on a fix for this issue.
identified
Additional regions continue to recover, including EAST regions and Southwest.
identified
Icons, library, and content property issues are now resolved for some tenants as services are restarted and full access is restored. We are seeing resolution in the WEST0, WEST1, WEST2, and WEST3 regions.
identified
We are continuing to work on a fix for this issue.
identified
We are aware of an issue affecting icon display in some Seismic tenants, caused by a service disruption experienced today by our third-party feature management provider, LaunchDarkly.
To fully restore missing icons, our team needs to restart a number of internal services over the next several hours. During this process, some customers may experience brief, intermittent service disruptions.
We expect any individual disruption to be short-lived, and we are working to complete these restarts a...
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Some customers experiencing 404 errors navigating in the platform
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are continuing to investigate this issue.
investigating
We are currently investigating this issue.
Some customers seeing "renew session" error message after logging into tenant
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
June 2026
Tenants experiencing login issues
Started:
monitoring
The engineering team resolved an issue with a recent deployment. All tenants are able to login now. We're continuing to monitor the situation.
identified
Tenants are experiencing issues with login flows. Our engineers are aware of the issue and working on immediate resolution.
Inbound emails for support cases not delivering
Started:
monitoring
Emails are flowing through now and the issue is resolved. Customers may have experienced delayed replies and case updates. The Support Team is currently working to catch up on any delayed replies and new case updates. We will continue to monitor support email capabilities.
identified
The issue has been identified and a fix is being implemented.
investigating
Inbound emails for support cases are experiencing issues delivering into the support ticketing system. Cases created via the support.seismic.com portal and chat support are not affected.
Login issues for some Seismic customers in East US Region
Started:
monitoring
Seismic engineering has confirmed that the impacted service has fully recovered and all EAST0 tenants were back online as of approximately 3:30 PM ET.
We sincerely apologize for the disruption this caused to your teams today. We understand the impact this had on your business and are committed to ensuring the reliability of our platform. A full post-mortem is being conducted at this time.
Thank you for your patience and understanding.
monitoring
Seismic engineering is seeing signs of stability, with the impacted services returning to a healthy state. We are continuing to monitor the environment closely to ensure full recovery. Root cause investigation remains active to understand what caused the initial degradation and prevent future occurrences.
We will continue to provide updates as we have them.
identified
Seismic engineering has continued to scale out the impacted service further, and we are starting to see signs of recovery. The root cause of the degradation is still being determined, and we are still investigating.
Seismic engineering is continuing to ensure stability with additional follow-up actions, including pulling additional diagnostics into the impacted service to understand what caused the initial degradation.
We will continue to provide updates as we have them.
identified
The engineering team is continuing to resolve tenant accessibility issues in the EAST0 region.
We initiated a rollback of the impacted service, but that did not fully alleviate stability issues for the Seismic platform in the region. We are continuing to move forward with pulling additional diagnostics to determine the source of the instability.
We will continue to provide additional updates.
identified
The Seismic Engineering Team is continuing to work on resolving tenant accessibility in the EAST0 region. We'll provide additional updates as we have them.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
May 2026
"Help" option inaccessible for some users.
Started:
investigating
We are currently investigating this issue.
April 2026
Some customers are experiencing login issues in West US
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
Some customers are experiencing "the video does not exist" or other errors when attempting to watch videos
Started:
monitoring
Vimeo has recovered and we continue to monitor.
identified
Vimeo has identified the issue and is implementing a fix.
identified
Some videos beginning to recover through Seismic's backup measures. We continue to communicate with Vimeo on full recovery.
investigating
Vimeo, Seismic's video provider, is currently experiencing issues on their platform. Seismic is engaging with Vimeo to identify cause and resolution. https://status.vhx.tv/
investigating
We are currently investigating this issue.
Performance issues for customers in US West1 Region
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.
SCORM lessons showing error message in Seismic Learning
Started:
monitoring
A fix has been implemented and we are monitoring the results.
identified
Issue has been identified with the Rustici vendor and their cloud provider. They are working to address the root cause. We are starting to see some recovery and will continue to monitor.
identified
Seismic Engineers are currently in contact with SCORM vendor Rustici investigating the issue.
investigating
We are currently investigating this issue.
Customer are experiencing "503 Service Temporarily Unavailable" when attempting to access Learning
Started:
investigating
We are currently investigating this issue.
Users encountering errors when attempting to send Bulk Email and DSR's
Started:
monitoring
We are continuing to monitor for any further issues.
monitoring
A fix has been implemented and we are monitoring the results.
identified
We are continuing to work on a fix for this issue.
identified
The issue has been identified and a fix is being implemented.
investigating
We are currently investigating this issue.
March 2026
My Apps section of the UI not loading
Started:
monitoring
A fix has been implemented and we are monitoring the results.
investigating
We are currently investigating this issue.