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Some customers unable to upload LiveDocs using the Document Generator Plug-in for PowerPoint

Minor Impact Resolved Duration: 3h 55m August 28, 2026
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Current answer

Seismic experienced a minor incident: Some customers unable to upload LiveDocs using the Document Generator Plug-in for PowerPoint. ServiceAlert observed recovery on Aug 28, 2026.

Official Seismic status page Current Seismic status ServiceAlert observed status change:

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Incident Lifecycle

Investigating Identified Monitoring
Affected Components
LiveDoc

Incident Timeline

Monitoring
A fix has been implemented and we are monitoring the results.
Aug 28, 2026 at 7:27 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Aug 28, 2026 at 5:44 PM UTC
Investigating
We are currently investigating this issue.
Aug 28, 2026 at 4:44 PM UTC
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