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53.4%of 58 verified observed days had no reported provider issue
90-Day Trend
Dashed calendar markers below identify legacy observations whose source-at-observation was not recorded.
Monthly Status Summary
Month
Issue-free days
Days Tracked
Days with issues
September 2026
33.3%
30
20
This percentage summarizes normalized provider-status observations by calendar day. It is not duration-based, component-weighted, or contractual uptime. See the methodology and limitations.
Recorded Daily Status (Last 91 Days)
Jul 23Today
Legacy observation Operational Degraded Partial Outage Major Outage Maintenance No Data
Incident History
August 2026
Identity Security Cloud is currently experiencing a service disruption
The SailPoint team has mitigated the service disruption and are monitoring the results.
investigating
SailPoint is investigating an issue with Identity Security Cloud that is currently impacting some of our customers. We are working on addressing the service disruption.
NERM is currently experiencing a service disruption.
We have implemented a fix for the NERM issue and are currently monitoring the system to ensure stability.
investigating
We are continuing to investigate this issue.
investigating
SailPoint is investigating an issue with NERM that is currently impacting some of our customers in Eu-Central-1 region. We are working on addressing the service disruption and will provide an update upon resolution.
Legacy Incident Archive
19 archived records restored. These records predate source-at-observation attestation. They are shown as historical ServiceAlert records only and do not establish a provider-reported incident, resolution, duration, or current active state.
May 2026
Access Request is currently experiencing a service disruption.
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue is has been identified and a fix has been implemented. All production regions are working as normal but some staging environments are still in progress to get fixed.
investigating
SailPoint is investigating an issue with Access Request feature that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
April 2026
NERM is currently experiencing a service disruption in US-GOV-West-1
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and is being corrected. Updates will be provided as progress is made.
investigating
SailPoint is investigating an issue with NERM in US-GOV-WEST-1 that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Entitlements are not reflected in searches after successful aggregation
minorSource not attested
Last archived state: resolved
View archived record details
monitoring
A fix has been implemented and we are monitoring the results.
identified
We continue to make progress on correcting this issue. Updates will be provided as they become available.
identified
We are continuing to deploy the fix and will provide an update once the process is complete.
identified
We have identified the issue, and the deployment of the fix is currently in progress.
investigating
We are currently investigating an issue that is causing a delay in the visibility of recently updated entitlements in search results. We are working to resolve this as quickly as possible.
March 2026
AIC and ARMS reporting is currently experiencing a service disruption.
criticalSource not attested
Last archived state: resolved
View archived record details
investigating
This service disruption is due to a vendor outage. We continue to monitor the vendors progress and will provide updates as they become available.
investigating
We are continuing to investigate this issue.
investigating
SailPoint is investigating an issue with AIC and ARM reporting that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Access Intelligence Center is Currently unavailable.
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has identified and fix is being implemented.
investigating
We are continuing to investigate this issue.
investigating
We are aware of an issue impacting Access Intelligence Center.
Issues with Underlying Virtual Appliances in Multiple Regions
majorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and is being corrected.
investigating
We are continuing to investigate this issue.
investigating
Our team is addressing an issue with our underlying virtual appliance infrastructure affecting multiple regions. Customers may be experiencing slow services or connection errors
Entitlement is currently experiencing a service disruption.
minorSource not attested
Last archived state: resolved
View archived record details
investigating
SailPoint is investigating an issue with Entitlement that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution. When there are parent/child relation in entitlements, they are showing an error when being selected.
Entitlement search is currently experiencing a service disruption.
minorSource not attested
Last archived state: resolved
View archived record details
identified
The issue has been identified and a fix is being implemented.
investigating
SailPoint is investigating an issue with Entitlement search that is currently impacting some of our customers. We are working on addressing the service disruption and will provide an update upon resolution.
Access Request 5xx errors
minorSource not attested
Last archived state: resolved
View archived record details
investigating
We are currently investigating issues that are impacting access requests for customers in US-East.
